how-do-i-contact-support.md

description
Our friendly support team is here to help. Learn what information to share and when to expect a response from us.

How do I contact support?

There are two ways to get in touch with us:

1. You can email [email protected] directly.
2. You can submit a support request via the Adnuntius Dashboard. If you are logged in, click on the support button on the bottom right.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

• If your support request relates to a specific part in the dashboard, please make sure to include a link to it.
• Please describe the steps that you were taking, what happened when you took those steps, and what you were expecting to happen instead.
• If you are running into an error message, please pass along the error message in full.
• Send us a screenshot and / or video to show us what you're seeing.

When can I expect a response?

We will respond to every support request within 1 business day. At busy times this might not be possible, but we'll always try to get back to you as soon as we are able.