LHN- Unread message is not displayed in bold after reply by email

[kbecciv]

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Action Performed:

1. Launch the app
2. Go to chat.expensify.com and log in as account A
3. As account A send some messages to an account that must be a main email address without the +. Wait 10 minutes. This will trigger an email notification to this account
4. Log out of Account A
5. After 10 min has passed, check the main account email inbox and open the mail with this name "Chat between and ".
6. Answer to the email with any message.
7. Wait a minute or 2 and log into both accounts (A and main account).

Expected Result:

Unread message is displayed in bold after reply by email

Actual Result:

Unread message is not displayed in bold after reply by email

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Web
• iOS
• Android
• Desktop App
• Mobile Web

Version Number: 1.1.95.4

Reproducible in staging?: Yes

Reproducible in production?: Yes

Email or phone of affected tester (no customers): any

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Screen_Recording_20220831-132118_New.Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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[melvin-bot]

Triggered auto assignment to @johnmlee101 (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[melvin-bot]

@johnmlee101 Eep! 4 days overdue now. Issues have feelings too...

[johnmlee101]

Not sure if this is a front or back-end issue will investigate

[melvin-bot]

@johnmlee101 Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@johnmlee101 Still overdue 6 days?! Let's take care of this!

[melvin-bot]

@johnmlee101 10 days overdue. I'm getting more depressed than Marvin.

[johnmlee101]

I believe this issue is because the response trigger when we use the email isn't kicking off the unread indicator properly, but I also think we're doing a lot of changes to the LHN and unread messages so going to hold on solving this since its also has a small effect on the app

[MitchExpensify]

I wonder if this is related to reports from Guides that no new messages in #admins or are showing in bold as unread in LHN

[marcaaron]

Just adding that the message would not be bold for the person who sent it. That expectation is 100% wrong. If you send a message and then log in as the person who sent it the chat should be marked as read.

[johnmlee101]

Going to open this up to the pool, but I also think that the email triggers for this shouldn't be too hard to resolve on the backend

[melvin-bot]

Triggered auto assignment to @zanyrenney (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[melvin-bot]

Triggered auto assignment to @nkuoch (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[nkuoch]

Sorry, too much on my plate, unassigning myself

[melvin-bot]

Triggered auto assignment to @tjferriss (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[tjferriss]

I was not able to reproduce this. The unread message was bold when I came back to the account. This appears to be working as intended so I'm leaning towards closing this out.

[melvin-bot]

@tjferriss Whoops! This issue is 2 days overdue. Let's get this updated quick!

[tjferriss]

Ok I'm going to close this out. Please reopen if you can reproduce.