[$1000] Android - Notifications - Inconsistent appearing of avatar on notification when app is backgrounded

[lanitochka17]

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Action Performed:

1. As user A, open Newdot on any platform (that's not the android device you'll be testing with for User b)
2. As user B, sign into NewDot app on Android then background app
3. Send a message from A to B
4. Notice the push notification content
5. Repeat steps 3 and 4 until avatar doesn't show.

Expected Result:

User A's avatar should show on the push notification

Actual Result:

Inconsistent appearing of avatar image on push notification when app is backgrounded.
User B's avatar sometimes appears sometimes no

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.57-0

Reproducible in production?: No

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug6175788_Recording__797.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01961ba65022c042e0
• Upwork Job ID: 1696678025675087872
• Last Price Increase: 2023-09-06

[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @tgolen (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[tgolen]

I'm going to remove the deploy blocker label and make this a normal bug.

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

@mallenexpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01961ba65022c042e0

[melvin-bot]

Current assignee @mallenexpensify is eligible for the External assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @ntdiary (External)

[mallenexpensify]

Updated reproduction steps in the OP to be a bit more clear. Was able to reproduce via BrowserStack

[Elyas-Demeke]

I would like to work on this issue

[shubham1206agra]

Is this BE issue?
If not, can you help me point out where in the code the payload is created?

[ntdiary]

FYI, I just did a quick investigation and it seems this behavior might be controlled by Android system? If the same person sends more than one message, the largeIcon of subsequent messages gets hidden?

[melvin-bot]

Triggered auto assignment to @maddylewis (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[mallenexpensify]

Thanks @ntdiary , do you think there's anything we can/should do about this?

@maddylewis I'm off this week, can you please keep 👀 on this then I'll snag it back on Monday? Thx

[ntdiary]

@mallenexpensify, personally, I think this is a low priority (or not urgent) issue, because although the avatar is hidden, the username will show in the message, if this is acceptable, we can treat it as expected behavior and close this issue 😄

first message	subsequent messages

If we are still interested in always displaying the avatar and there are no other suggestions in the next couple days, I can dig deeper this week to confirm if it's feasible. Also, maybe we can display the avatar on the left side like Slack does (currently it's App logo)

first message	subsequent messages

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[maddylewis]

removing my assignment since it sounds like this is non-urgent/matt is back on Monday

[mallenexpensify]

Thanks @ntdiary and @maddylewis
Thinking about this more if the behaviour is intended, then this isn't a bug but a new feature, right?
And... if so... it doesn't sound like something we can or would/could easily 'fix', right?

I'm going to bump to monthly

[melvin-bot]

Current assignee @mallenexpensify is eligible for the NewFeature assigner, not assigning anyone new.

[mallenexpensify]

Gonna close based on comments above, since the flow is intended, I don't foresee us doing a bunch of work to change/update it.