[HOLD] New chat / New group animation gets stuck

[isagoico]

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Expected Result:

New chat or New group get should work smoothly after opened from plus tab

Actual Result:

New chat or New group get stuck after opened from plus tab

Action Performed:

1. Go to https://staging.expensify.cash
2. Log in with any account
3. Click on Green Plus
4. Select a New Chat
5. Click on X (exit)
6. Click on Green Plus
7. Select a Group Chat

Workaround:

Unknown

Platform:

Where is this issue occurring?

Web
mWeb ✔️ (iOS Safari)
Android
Desktop App
Mobile Web

Version Number: the issue is repro 2 out of 5

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos:
Important: this is not reproducible every time. The issue is repro 2 out of 5 times.

Bug5054367_chat.mp4

Expensify/Expensify Issue URL:

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[MelvinBot]

Triggered auto assignment to @RachCHopkins (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[RachCHopkins]

Can I just clarify - is this on the iOS app, or is it in the Web app, accessed via iOS? Are we focussing on Safari mobile, here as opposed to the iOS app?

[isagoico]

Oh yes! Let me fix that.

[RachCHopkins]

Hmmm. Ok I am not getting the same behaviour here. If I choose a person or people whom I have an existing chat with, it's fine. Then I choose a new person I have never chatted to and it is just blank. I refresh and it's back to the chat list view.

If I choose the same person a second time, it does create a new message. Video shows:

1. Message JLi - no issue
2. Message Amal (who I tested with earlier) - creates new chat
3. Message Clem (who I have never messaged before) - blank page

SafariTest.mp4

Same behaviour on Chrome. @isagoico I'm not sure if what I see is just another version of the issue you see or something else - can you please try creating a message to the same person again, after it gets 'stuck'? And see if the issue only occurs with people you do not have an existing chat with?

[marcaaron]

@RachCHopkins the blank screen thing is a 🐛 so this will probably go back to being weirdly broken again after we fix the other bug.

[marcaaron]

I think it's possible @parasharrajat's issue and proposals here will also maybe address this -> #2335

Current theory is that these modals get wonky because the animations are driven in the JS and can break when we are doing too much work while transitioning.

[RachCHopkins]

@marcaaron I can't replicate it. Should I close this for now if we think it will be remedied in due course?

[marcaaron]

Maybe let's put a HOLD on it instead so we can make sure it gets resolved. I've seen this before, but it can be hard to repro.

[parasharrajat]

Sure, @marcaaron I believe that If we fix the jank behavior then this would be resolved as well.

[isagoico]

Issue reproducible during today's KI retests

[MelvinBot]

Triggered auto assignment to @ctkochan22 (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[marcaaron]

Putting a HOLD on this so we can see if Rajat's changes in review here will fix this

[isagoico]

Issue reproducible during today's KI retests

[isagoico]

Issue reproducible during today's KI retests

[isagoico]

Issue not reproducible today during KI retests (First Week)

[isagoico]

Issue not reproducible today during KI retests (Second Week)

[parasharrajat]

Just to inform you that I think this was fixed in #2956.

[isagoico]

Issue not reproducible today during KI retests (Third Week) - Closing