[$250] Workspace - Account title is not displaying on Export out-of-pocket expenses as

[kbecciv]

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Version Number: v1.4.79-7
Reproducible in staging?: y
Reproducible in production?: n
Issue found when executing PR: #42561
Issue reported by: Applause - Internal Team

Action Performed:

1. Sign in to any applause.expensifail.com domain account
2. Create a new workspace
3. Connect to QBO with [email protected] (1password)
4. Do not sync
5. Go to Workspace > Accounting
6. Click on Export > Export company cards as > Account
7. Verify that if there is no account to select then a message "No accounts found" is displayed
8. Notice Accounts payable title is not displaying and not on header

Expected Result:

Accounts payable should be displayed

Actual Result:

Account title is not displaying on Export out-of-pocket expenses as

Workaround:

n/a

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6502761_1717593569409.2024-06-05_18-01-08.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01ef0ff96f7581526a
• Upwork Job ID: 1798406753219738599
• Last Price Increase: 2024-06-05

Issue Owner

Current Issue Owner: @jjcoffee

[melvin-bot]

Triggered auto assignment to @yuwenmemon (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[kbecciv]

We think that this bug might be related to #wave-collect - Release 1

[kavimuru]

@hayata-suenaga tagging you as per this comment

[neil-marcellini]

Looks like a frontend bug

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01ef0ff96f7581526a

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)

[yuwenmemon]

I can't reproduce this. What account are we using to connect to QBO here @kbecciv? Can you please include that in your steps?

Kapture.2024-06-05.at.11.17.43.mp4

[kavimuru]

@yuwenmemon I have updated the original post.

1. Sign in to any applause.expensifail.com domain account
2. Create a new workspace
3. Connect to QBO with [email protected] (1password)
4. Do not sync
5. Go to Workspace > Accounting
6. Click on Export > Export company cards as > Account
7. Verify that if there is no account to select then a message "No accounts found" is displayed
8. Notice Accounts payable title is not displaying and not on header

[hayata-suenaga]

I think this is a pusher issue. It's possible for the client to miss pusher events.

I think these pusher events are sent from the Integration Server, which we don't have reliable updates 😓

[yuwenmemon]

@kavimuru How can one connect to QBO and not sync? Can you post a video of you doing that?

[hayata-suenaga]

I think this is kind of same as this one

[kavimuru]

@yuwenmemon here is the video.

2024-06-06.00-51-48.1.mp4

[yuwenmemon]

Hmmm... Odd I'm still not able to reproduce 🤔

Could this possibly have been related to Onyx Updates being turned off maybe?

[yuwenmemon]

Anyway, regardless this does not seem to be a blocker to me as I'm unable to reproduce on both accounts on staging, and it would most likely be due to a back-end issue anyway.

[hayata-suenaga]

Asking the QA team for retest with additional instructions

[kbecciv]

Issue is not reproducible

2024-06-08.13-23-22.mp4

[melvin-bot]

@yuwenmemon, @jjcoffee Huh... This is 4 days overdue. Who can take care of this?

[jjcoffee]

@yuwenmemon I think we can close this?

[yuwenmemon]

Sweet!