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On Preferences overlay the grey text "This will display all chats by default, sorted by most recent, with pinned items at the top" (#7D8B8F) against white background (#FFFFFF) has a color contrast ratio of 3.52:1.
On About overlay the grey version number (#7D8B8F) on white background (#FFFFFF) has a color contrast ratio of 3.52:1.
On New Chat overlay the grey email addresses or phone numbers (#7D8B8F) on white background (#FFFFFF) have a color contrast ratio of 3.52:1.
On New Group overlay the grey email addresses or phone numbers (#7D8B8F) on white background (#FFFFFF) have a color contrast ratio of 3.52:1.
On Settings > Change Password overlay the grey password requirements text (#7D8B8F) on white background (#FFFFFF) has a color contrast ratio of 3.52:1.
Workaround:
No workaround
Area issue was found in:
Content of the email, Preferences overlay, About overlay, New chat overlay, New group overlay, Change password overlay
Failed WCAG checkpoints
1.4.3
User impact:
The low-vision and color-blind users might not be able to see the text.
Suggested resolution:
Use a darker shade of grey for the text color to achieve a color contrast ratio of at least 4.50:1. One example of color to use is #757575, which will give a color contrast ratio of 4.60:1 against white background.
Platform:
Where is this issue occurring?
Web
Version Number:
**Reproducible in staging?:**Yes Reproducible in production?: Notes/Photos/Videos: Any additional supporting documentation Issue reported by:
Action Performed:
Expected Result:
The contrast ratio of the text against the background should be at least 4.50:1 for small text and 3.00:1 for large text (14pt bold or 18 pt+).
Actual Result:
This is a small text (13px=9.75pt). The grey text (#888888) against white background (#FFFFFF) has a color contrast ratio of 3.54:1.
HTML:
<font color="#888888"><br> – Concierge</font>
CSS:
.a3s, .g6 { font: small/ 1.5 Arial,Helvetica,sans-serif; }
Other occurrences:
Workaround:
No workaround
Area issue was found in:
Content of the email, Preferences overlay, About overlay, New chat overlay, New group overlay, Change password overlay
Failed WCAG checkpoints
1.4.3
User impact:
The low-vision and color-blind users might not be able to see the text.
Suggested resolution:
Use a darker shade of grey for the text color to achieve a color contrast ratio of at least 4.50:1. One example of color to use is
#757575
, which will give a color contrast ratio of 4.60:1 against white background.Platform:
Where is this issue occurring?
Version Number:
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

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**Reproducible in staging?:**Yes
Reproducible in production?:
Notes/Photos/Videos: Any additional supporting documentation
Issue reported by:
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