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Login - Not here page opens after log out and log in with another account #57349

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vincdargento opened this issue Feb 24, 2025 · 9 comments
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Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 Engineering

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@vincdargento
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If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!


Version Number: 9.1.5-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: Mac 15.0 / Chrome
App Component: Other

Action Performed:

  1. Go to staging.new.expensify.com
  2. Log in with a new account.
  3. Complete the onboarding.
  4. Go to Account settings > Sign out.
  5. Log in with another new account.
  6. Complete the onboarding.

Expected Result:

Concierge will open.

Actual Result:

Not here page opens.

Workaround:

Unknown

Platforms:

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

bug.mp4

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@vincdargento vincdargento added Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 DeployBlockerCash This issue or pull request should block deployment labels Feb 24, 2025
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melvin-bot bot commented Feb 24, 2025

Triggered auto assignment to @NicMendonca (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

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melvin-bot bot commented Feb 24, 2025

Triggered auto assignment to @Julesssss (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

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melvin-bot bot commented Feb 24, 2025

💬 A slack conversation has been started in #expensify-open-source

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👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

  1. Identify the pull request that introduced this issue and revert it.
  2. Find someone who can quickly fix the issue.
  3. Fix the issue yourself.

@github-actions github-actions bot removed the Daily KSv2 label Feb 24, 2025
@vincdargento
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@NicMendonca FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

@Julesssss
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Okay. So users can have multiple accounts or sign into an incorrect email, it's a problem. It also occurs when signing out and then back into an existing account.

@Julesssss
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Likely cause:

Secondary guesses:

@Julesssss
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No longer reproducible.

@Julesssss
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Image

@Julesssss Julesssss added Daily KSv2 and removed DeployBlockerCash This issue or pull request should block deployment Hourly KSv2 labels Feb 25, 2025
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