cannot update even though connected to Ethernet #12277
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Hi @monajalal It looks as though you are using the Viewer for the FRAMOS industrial 'e' range of cameras such as D435e but have an Intel RealSense D435 camera attached. The FRAMOS software was designed for their own range of RealSense-compatible cameras with an ethernet connector and not Intel's cameras. If a FRAMOS D435e camera was attached then the Viewer would look this this:
Intel RealSense cameras should be used with Intel's own software, which can be installed from packages using the instructions at the link below: https://github.com/IntelRealSense/librealsense/blob/master/doc/distribution_linux.md Or compiled from source code with these instructions: https://github.com/IntelRealSense/librealsense/blob/master/doc/installation.md It is possible to use Intel's version of the Viewer with an ethernet connection by building the software from source code with networking support. This ethernet tool is only supported up until version 2.53.1 of the RealSense software though, as it has now been removed as it is due to be replaced by a new ethernet networking interface in an upcoming software release. |
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@MartyG-RealSense thanks for the link. When I followed the link you shared, I got this error: |
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@MartyG-RealSense problem resolved and |
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I followed all the instructions on this page however, I cannot still load the https://github.com/IntelRealSense/librealsense/blob/master/doc/distribution_linux.md and |
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realsense-viewer is installed by installing the librealsense2-utils package with |
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@MartyG-RealSense thanks a lot. I followed your instruction and was able to install the package and load the Is on chip calibration necessary? I cannot calibrate it when I point the camera to the wall and when I point it elsewhere, the health score is -1. What about focal point calibration? Is that necessary? I am closing the issue because the main task is done.
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It's great to hear that you were successful with installing realsense-viewer! On-Chip calibration can improve the quality of the depth image, whilst Tare calibration improves depth measurement accuracy. Focal Length calibration is a rarely used option. Your camera had firmware version 5.13.0.50 installed. This firmware is designed for SDK versions 2.50.0 and 2.51.1. As you are using 2.54.2, the correct firmware to use with it is 5.15.1.0 and it sounds as though your camera has now been updated to that firmware. If on-chip calibration is not working for you then you can alternatively try resetting the camera to its default factory-new calibration in realsense-viewer using instructions at #10182 (comment) |
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