D435 not recognized by RealSense Viewer or Matlab (Win 10)

[SgtJaap]

I can't seem to get my D435 to work on Win 10 on my Macbook (with i7 4870HQ and USB3). I have the latest SDK 2.0 build (2.24.0) and have also tried previous builds. Whatever I try, the RealSense Viewer does not detect the D435. It just says "connect a RealSense Camera or Add Source" in the top left corner. Like this:

Matlab, where I want to work with the camera, also does not detect it. This camera works on my friends Win 10 laptop with both the RealSense viewer and Matlab, but I really need it to work on mine too. (To work on for uni)

The camera does get recognized by Windows in Device Manager but as a USB device, not a camera.

What could be the issue and what could possibly solve this?

[dorodnic]

In the settings window of the Viewer you can enable logging to file. Please attach the log when connecting the camera.
I suspect there is some internal Windows error due to OS privacy policies, but knowing the exact error code will help us troubleshoot the problem.

[SgtJaap]

In the settings window of the Viewer you can enable logging to file. Please attach the log when connecting the camera.
I suspect there is some internal Windows error due to OS privacy policies, but knowing the exact error code will help us troubleshoot the problem.

I tried multiple times but the log file is always empty.

[ev-mp]

@SgtJaap , did you check that the camera privacy setting are configured properly ? #4259, #3381

[RealSenseCustomerSupport]

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@SgtJaap With the suggestion from ev-mp, did you still have issue? Looking forward to your reply. Thanks!

[RealSenseCustomerSupport]

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@SgtJaap Could you please update? Thanks!

[RealSenseCustomerSupport]

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@SgtJaap Will close this if no other questions. Thanks!