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Intel ResalSense D4xx Recovery #4744

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Samuel3Shin opened this issue Aug 28, 2019 · 3 comments
Closed

Intel ResalSense D4xx Recovery #4744

Samuel3Shin opened this issue Aug 28, 2019 · 3 comments

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@Samuel3Shin
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librealsense 2.26.0 RELEASE
OS Linux
Name Intel RealSense D4xx Recovery
Product Line D400
Asic Serial Number 836313021804

Please provide a description of the problem

Hi guys,

I'm currently using Ubuntu 16.
I tried firmware upgrade of my RealSense D435 and it failed.
After that, in realsense-viewer, my device is shown as a ResalSense D4xx Recovery

How can I fix it???? I want to make the device back to the normal version "RealSense D435".

@MartyG-RealSense
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MartyG-RealSense commented Aug 28, 2019

Intel recently introduced a new, easier firmware upgrade system that includes a tool called rs-fw-update. This tool can do a recovery install on a camera with a failed firmware update.

https://dev.intelrealsense.com/docs/firmware-update-tool

Firmware files for use with the tool can be downloaded from the firmware releases page.

https://dev.intelrealsense.com/docs/firmware-releases

To quote:


A camera/s might be in a recovery state, in such case listing the devices will output the following:

connected devices:

  1. Name: Intel RealSense D4xx Recovery, serial number: unknown, ASIC serial number: 012345678901, firmware version: unknown, USB type: unknown

In such case we can use the recovery flag and run:

rs-fw-update -r -f Signed_Image_UVC_5_11_6_250.bin

@dorodnic
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Also, there is an option in the RealSense Viewer on the Recovery Device to Update to Recommended Firmware (under the "hamburger" menu)

@Samuel3Shin
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Thank you guys!

Especially, @dorodnic your solution solved my problem with just one click.

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3 participants