Global Support role improvements

[anthonymarkQA]

Business Requirement

Global support role:

• Cannot view group but should be able to.
• Cannot create ticket but should be able to. (should it also allow edit and deletion of tickets?)
• Remove access rights for edit, create, delete and import access for both group and individual
• Should be able to access and create change requests
• Should be able to see all tickets regardless of any area, additionally add a filter that allows to display all tickets assigned to this Global support role.

Additional Information
for context, this ticket is related to the completion of #357

• Priority: [High/Medium/Low]
• Dependencies: [Other tasks, modules, etc.]
• Attachments: [Screenshots, diagrams, etc.]

🔔 Note: This ticket should address common considerations without including country-specific content. Please ensure all references are generic and applicable across various contexts.