You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Currently, failed payments for Team subscriptions automatically cancel the Stripe subscription. This can lead to some unexpected billing behavior, such as unpaid balances failing to carry forward, as seen here 🔒. Instead of automatically cancelling the subscriptions, we should allow them to go "Past Due", and allow users to change their payment information on the original subscription.
Acceptance Criteria (optional)
Allow payments to fail without the subscription being automatically cancelled for previously stable subscriptions
Changing payment information retries billing on failed invoices
Continue to ensure new Team subscriptions cannot be created without a valid form of payment
Estimated effort: 1 hour to triage. More if root cause is already identified.
The text was updated successfully, but these errors were encountered:
tghanken
added
bug
p1
Needs to be addressed fast. Such an issue significantly impacts the majority of users
labels
May 5, 2023
nickoferrall
added
p2
Needs to be addressed on a reasonable timescale
and removed
p1
Needs to be addressed fast. Such an issue significantly impacts the majority of users
labels
May 16, 2023
When they got locked out they saw the original lock message from when I was working their deal, which confused them. It said something like "You chose not to pay for the Parabol team plan, so now you are locked." The users didn't know the payment failed, so they weren't sure what to make of that.
If we could change the lock message in these cases to be something related to the failed payment that would be helpful.
Issue - Bug
Currently, failed payments for
Team
subscriptions automatically cancel the Stripe subscription. This can lead to some unexpected billing behavior, such as unpaid balances failing to carry forward, as seen here 🔒. Instead of automatically cancelling the subscriptions, we should allow them to go "Past Due", and allow users to change their payment information on the original subscription.Acceptance Criteria (optional)
Team
subscriptions cannot be created without a valid form of paymentEstimated effort: 1 hour to triage. More if root cause is already identified.
The text was updated successfully, but these errors were encountered: