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Ticket Overviews #51

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ijowett3 opened this issue May 23, 2023 · 1 comment
Open

Ticket Overviews #51

ijowett3 opened this issue May 23, 2023 · 1 comment

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@ijowett3
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Implement the undocumented /api/v1/ticket_overviews?view={link}

Example:

/api/v1/ticket_overviews?view=all_unassigned

Link to Zammad Community:
[API: how to list tickets in a certain overview?](https://community.zammad.org/t/api-how-to-list-tickets-in-a-certain-overview/3004)

@ijowett3
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"Ticket": {
"7929": {
"id": 7929,
"group_id": 2,
"priority_id": 2,
"state_id": 2,
"organization_id": null,
"number": "387928",
"title": "xxxxx",
"owner_id": 1,
"customer_id": 25,
"note": null,
"first_response_at": null,
"first_response_escalation_at": null,
"first_response_in_min": null,
"first_response_diff_in_min": null,
"close_at": null,
"close_escalation_at": null,
"close_in_min": null,
"close_diff_in_min": null,
"update_escalation_at": null,
"update_in_min": null,
"update_diff_in_min": null,
"last_contact_at": "2023-05-19T12:30:27.336Z",
"last_contact_agent_at": null,
"last_contact_customer_at": "2023-05-19T12:30:27.336Z",
"last_owner_update_at": null,
"create_article_type_id": 5,
"create_article_sender_id": 2,
"article_count": 1,
"escalation_at": null,
"pending_time": null,
"time_unit": null,
"preferences": {},
"updated_by_id": 25,
"created_by_id": 25,
"created_at": "2023-05-19T12:30:27.280Z",
"updated_at": "2023-05-19T12:30:27.375Z",
"category": "",
"hyperlink": "",
"pc_number": "",
"logitid": 9567,
"article_ids": [
47868
],
"ticket_time_accounting_ids": []
},

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