diff --git a/python/pyspark/sql/dataframe.py b/python/pyspark/sql/dataframe.py
index a246fe1c3053f..9864dc98c1f33 100644
--- a/python/pyspark/sql/dataframe.py
+++ b/python/pyspark/sql/dataframe.py
@@ -39,6 +39,7 @@
 from pyspark.sql.streaming import DataStreamWriter
 from pyspark.sql.types import IntegralType
 from pyspark.sql.types import *
+from pyspark.util import _exception_message
 
 __all__ = ["DataFrame", "DataFrameNaFunctions", "DataFrameStatFunctions"]
 
@@ -1902,7 +1903,7 @@ def toPandas(self):
             except ImportError as e:
                 msg = "note: pyarrow must be installed and available on calling Python process " \
                       "if using spark.sql.execution.arrow.enabled=true"
-                raise ImportError("%s\n%s" % (e.message, msg))
+                raise ImportError("%s\n%s" % (_exception_message(e), msg))
         else:
             pdf = pd.DataFrame.from_records(self.collect(), columns=self.columns)
 
diff --git a/python/pyspark/sql/types.py b/python/pyspark/sql/types.py
index f9fe81b2c17b7..40f82832950ef 100644
--- a/python/pyspark/sql/types.py
+++ b/python/pyspark/sql/types.py
@@ -35,6 +35,7 @@
 
 from pyspark import SparkContext
 from pyspark.serializers import CloudPickleSerializer
+from pyspark.util import _exception_message
 
 __all__ = [
     "DataType", "NullType", "StringType", "BinaryType", "BooleanType", "DateType",
@@ -1682,7 +1683,7 @@ def _old_pandas_exception_message(e):
     """ Create an error message for importing old Pandas.
     """
     msg = "note: Pandas (>=0.19.2) must be installed and available on calling Python process"
-    return "%s\n%s" % (e.message, msg)
+    return "%s\n%s" % (_exception_message(e), msg)
 
 
 def _check_dataframe_localize_timestamps(pdf, timezone):