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Whoops! We couldn't locate your receipt. error message after clicking Connect my subscription now on desktop #27539

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stephendonner opened this issue Dec 24, 2022 · 3 comments
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closed/wontfix feature/vpn needs-discussion Although the issue is clear, we haven't yet reached a decision about the right solution. OS/Desktop QA/Test-Plan-Specified QA/Yes

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@stephendonner
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Description

Whoops! We couldn't locate your receipt error message after clicking Connect my subscription now on desktop

Steps to Reproduce

  1. set up Brave VPN on iOS or Android, via their in-app purchase
  2. log in to account.bravesoftware.com
  3. link those purchased credentials via account.bravesoftware.com/?intent=connect-receipt-test&product=vpn
  4. launch desktop Brave
  5. click Refresh Brave VPN
  6. log in to account.bravesoftware.com using the same account as in step 2
  7. load account.bravesoftware.com/?intent=connect-receipt-test&product=vpn
  8. click on Connect my subscription now

Actual result:

Get a Whoops! We couldn't locate your receipt. error message

iOS

example example example example example example
IMG_0405 IMG_0406 IMG_0408 IMG_0409 IMG_0410 IMG_0411

macOS

example example example
desktop-4 desktop-5 desktop-6

Expected result:

Unsure; just FYI, this is pretty edge-case, I think, though we should still address it

Reproduces how often:

100%

Brave version (brave://version info)

Brave 1.47.145 Chromium: 109.0.5414.46 (Official Build) beta (64-bit)
Revision 6e36b77363ef3febbe792af680fa1367993ddcf0-refs/branch-heads/5414@{#709}
OS Windows 10 Version 22H2 (Build 19045.2364)

Version/Channel Information:

  • Can you reproduce this issue with the current release?
  • Can you reproduce this issue with the beta channel?
  • Can you reproduce this issue with the nightly channel?

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields?
  • Does the issue resolve itself when disabling Brave Rewards?
  • Is the issue reproducible on the latest version of Chrome?

Miscellaneous Information:

/cc @mattmcalister @husobee @AlanBreck @bsclifton @brave/qa-team

@stephendonner stephendonner added needs-discussion Although the issue is clear, we haven't yet reached a decision about the right solution. OS/Desktop feature/vpn QA/Test-Plan-Specified QA/Yes labels Dec 24, 2022
@AlanBreck
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This is expected behavior since the desktop device wouldn't have a receipt. I don't think there's any path for the user to get to that screen on desktop anyhow, though, right?

The only scenario I could imagine them getting there is if the user tried to use Apple Handoff at that screen.

@stephendonner
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This is expected behavior since the desktop device wouldn't have a receipt. I don't think there's any path for the user to get to that screen on desktop anyhow, though, right?

The only scenario I could imagine them getting there is if the user tried to use Apple Handoff at that screen.

Yeah, this isn't part of a real flow - it's contrived but wanted to get it logged, just in case.

@bsclifton
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Thanks for logging 😄 I'll close as wontfix for now... but if we want to address this, we can probably have a better error on the account.brave.com side (ex: are you on the device you purchased the subscription on?)

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Labels
closed/wontfix feature/vpn needs-discussion Although the issue is clear, we haven't yet reached a decision about the right solution. OS/Desktop QA/Test-Plan-Specified QA/Yes
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