Empty logs and no error message while it is impossible to start from a factory

[slemeur]

On beta.codenvy.com, the factory is failing to load properly the workspace. The machine is not starting and there is no error message and the logs are empty.

Reproduction Steps:

1. Click on a factory
2. The factory loading screen is displayed but nothing happen

Expected behavior:
After a certain period of time, the product is displaying an error message to the user. Moreover, if there is a problem it should be possible to analyze it from the logs.

Observed behavior:
The loading screen is hanging forever. No error message is displayed
The logs are completely empty.

Codenvy version: 4.6.2

Additional information:
After initial analyze, it seems the problem is due to a connectivity trouble with DockerHub.

Problem only started happening recently, didn't happen in an older version of Codenvy: Yes
Problem can be reliably reproduced: Yes at this moment

[JamesDrummond]

@slemeur Is this still a bug?

[slemeur]

It is still happening from time to time.

Just reproduced with 5.0.0-M4

There is not output for "Workspace initializing...". And the outputs for "Start workspace runtime" didn't show up before a long time (and sometime does not display at all).

[TylerJewell]

I have never been able to see it. We cannot leave this issue open unless we have stack trace or dev console, or a way to reproduce it within QA.