End call for unknown contact doesn't work

[mascot4m]

When I simulate call for unknown contact, I accept it without issues. When I try to end the call I got an error This page has an error. You might just need to refresh it. Action failed: c:connectedPanel$controller$endCall [Cannot read property 'length' of undefined] Failing descriptor: {c:connectedPanel$controller$endCall}

See the error below:

[adlerds]

Did you find a resolution to this? I'm getting the same error...

[mascot4m]

It seems like it is fixed in lates version.

[adlerds]

Thanks @mascot4m. Did you install this using ANT or the Managed Package? I'm using the Managed Package and doesn't seem to work.

[mascot4m]

Managed package. Can you try to post here debug log from that error?

[adlerds]

Unfortunately the error Isn't showing up in the debug log nor could I find details on the Chrome Console... Error on the UI is:
This page has an error. You might just need to refresh it. Action failed: c:connectedPanel$controller$endCall [Cannot read property 'length' of undefined] Failing descriptor: {c:connectedPanel$controller$endCall}

Debug Log:
43.0 APEX_CODE,FINEST;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;NBA,INFO;SYSTEM,DEBUG;VALIDATION,INFO;VISUALFORCE,INFO;WAVE,INFO;WORKFLOW,INFO
07:56:37.0 (97768)|USER_INFO|[EXTERNAL]|0051I000000a2lT|[email protected]|Pacific Standard Time|GMT-07:00
07:56:37.0 (137593)|EXECUTION_STARTED
07:56:37.0 (143003)|CODE_UNIT_STARTED|[EXTERNAL]|01p1I00000GN0pe|SoftphoneContactSearchController.getContacts(String)
07:56:37.0 (351282)|HEAP_ALLOCATE|[72]|Bytes:3
07:56:37.0 (397639)|HEAP_ALLOCATE|[77]|Bytes:152
07:56:37.0 (412112)|HEAP_ALLOCATE|[342]|Bytes:408
07:56:37.0 (425760)|HEAP_ALLOCATE|[355]|Bytes:408
07:56:37.0 (437348)|HEAP_ALLOCATE|[467]|Bytes:48
07:56:37.0 (463363)|HEAP_ALLOCATE|[139]|Bytes:6
07:56:37.0 (482624)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:2
07:56:37.0 (494574)|METHOD_ENTRY|[9]|01p1I00000GN0pe|SoftphoneContactSearchController.SoftphoneContactSearchController()
07:56:37.0 (500366)|STATEMENT_EXECUTE|[9]
07:56:37.0 (505107)|STATEMENT_EXECUTE|[9]
07:56:37.0 (508789)|METHOD_EXIT|[9]|SoftphoneContactSearchController
07:56:37.0 (514869)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:14
07:56:37.0 (526370)|SYSTEM_MODE_ENTER|false
07:56:37.0 (535315)|VARIABLE_SCOPE_BEGIN|[10]|name|String|false|false
07:56:37.0 (561900)|VARIABLE_ASSIGNMENT|[10]|name|"(415) 555-1212"
07:56:37.0 (570660)|STATEMENT_EXECUTE|[10]
07:56:37.0 (572630)|STATEMENT_EXECUTE|[11]
07:56:37.0 (681596)|HEAP_ALLOCATE|[11]|Bytes:4
07:56:37.0 (755548)|VARIABLE_SCOPE_BEGIN|[11]|contactList|List|true|false
07:56:37.0 (769789)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:4
07:56:37.0 (783213)|VARIABLE_ASSIGNMENT|[11]|contactList|[]|0x1d003be
07:56:37.0 (791000)|HEAP_ALLOCATE|[12]|Bytes:185
07:56:37.0 (804802)|HEAP_ALLOCATE|[12]|Bytes:4
07:56:37.0 (814394)|HEAP_ALLOCATE|[12]|Bytes:7
07:56:37.0 (825358)|HEAP_ALLOCATE|[12]|Bytes:7
07:56:37.0 (828793)|HEAP_ALLOCATE|[12]|Bytes:1
07:56:37.0 (845576)|HEAP_ALLOCATE|[12]|Bytes:16
07:56:37.0 (852502)|HEAP_ALLOCATE|[12]|Bytes:7
07:56:37.0 (857026)|HEAP_ALLOCATE|[12]|Bytes:16
07:56:37.0 (861916)|HEAP_ALLOCATE|[12]|Bytes:7
07:56:37.0 (866137)|HEAP_ALLOCATE|[12]|Bytes:16
07:56:37.0 (871846)|HEAP_ALLOCATE|[12]|Bytes:7
07:56:37.0 (876201)|HEAP_ALLOCATE|[12]|Bytes:16
07:56:37.0 (915049)|HEAP_ALLOCATE|[50]|Bytes:5
07:56:37.0 (938180)|HEAP_ALLOCATE|[56]|Bytes:5
07:56:37.0 (945937)|HEAP_ALLOCATE|[64]|Bytes:7
07:56:37.0 (2946852)|SOQL_EXECUTE_BEGIN|[12]|Aggregations:0|SELECT Id, Phone, Name, Title, Account.Name FROM Contact
07:56:37.0 (14784838)|SOQL_EXECUTE_END|[12]|Rows:0
07:56:37.0 (14986125)|HEAP_ALLOCATE|[12]|Bytes:54
07:56:37.0 (14998784)|HEAP_ALLOCATE|[12]|Bytes:8
07:56:37.0 (15011335)|SYSTEM_METHOD_ENTRY|[7]|QueryLocatorIterator.QueryLocatorIterator()
07:56:37.0 (15017372)|STATEMENT_EXECUTE|[7]
07:56:37.0 (15027773)|SYSTEM_METHOD_EXIT|[7]|QueryLocatorIterator
07:56:37.0 (15035603)|HEAP_ALLOCATE|[12]|Bytes:28
07:56:37.0 (15051676)|HEAP_ALLOCATE|[12]|Bytes:8
07:56:37.0 (15055260)|HEAP_ALLOCATE|[12]|Bytes:8
07:56:37.0 (15063126)|VARIABLE_SCOPE_BEGIN|[15]|this|Database.QueryLocatorIterator|true|false
07:56:37.0 (15103086)|VARIABLE_ASSIGNMENT|[15]|this|{}|0x49327e69
07:56:37.0 (15110547)|VARIABLE_SCOPE_BEGIN|[15]|values|List|true|false
07:56:37.0 (15119726)|VARIABLE_ASSIGNMENT|[15]|values|null|
07:56:37.0 (15124459)|VARIABLE_SCOPE_BEGIN|[15]|ql|Database.QueryLocator|true|false
07:56:37.0 (15148308)|VARIABLE_ASSIGNMENT|[15]|ql|{"query":"SELECT Id, Phone, Na (165 more) ..."}|0x61bbd86
07:56:37.0 (15154907)|VARIABLE_SCOPE_BEGIN|[15]|totalNumRecords|Integer|false|false
07:56:37.0 (15162752)|VARIABLE_ASSIGNMENT|[15]|totalNumRecords|0
07:56:37.0 (15167405)|VARIABLE_SCOPE_BEGIN|[15]|queryMoreSize|Integer|false|false
07:56:37.0 (15173935)|VARIABLE_ASSIGNMENT|[15]|queryMoreSize|50000
07:56:37.0 (15273149)|HEAP_ALLOCATE|[12]|Bytes:28
07:56:37.0 (15296327)|METHOD_ENTRY|[12]||Database.QueryLocatorIterator.hasNext()
07:56:37.0 (15316267)|METHOD_EXIT|[12]||Database.QueryLocatorIterator.hasNext()
07:56:37.0 (15346527)|VARIABLE_ASSIGNMENT|[12]|contact|null|
07:56:37.0 (15353591)|STATEMENT_EXECUTE|[12]
07:56:37.0 (15369810)|STATEMENT_EXECUTE|[15]
07:56:37.0 (15398647)|HEAP_ALLOCATE|[15]|Bytes:24
07:56:37.0 (15407246)|SYSTEM_METHOD_ENTRY|[1]|JSON.JSON()
07:56:37.0 (15410695)|STATEMENT_EXECUTE|[1]
07:56:37.0 (15414964)|SYSTEM_METHOD_EXIT|[1]|JSON
07:56:37.0 (15425291)|METHOD_ENTRY|[15]||System.JSON.serialize(Object)
07:56:37.0 (15653439)|METHOD_EXIT|[15]||System.JSON.serialize(Object)
07:56:37.0 (15663263)|SYSTEM_MODE_EXIT|false
07:56:37.15 (15689826)|CUMULATIVE_LIMIT_USAGE
07:56:37.15 (15689826)|LIMIT_USAGE_FOR_NS|(default)|
Number of SOQL queries: 1 out of 100
Number of query rows: 0 out of 50000
Number of SOSL queries: 0 out of 20
Number of DML statements: 0 out of 150
Number of DML rows: 0 out of 10000
Maximum CPU time: 0 out of 10000
Maximum heap size: 0 out of 6000000
Number of callouts: 0 out of 100
Number of Email Invocations: 0 out of 10
Number of future calls: 0 out of 50
Number of queueable jobs added to the queue: 0 out of 50
Number of Mobile Apex push calls: 0 out of 10

07:56:37.15 (15689826)|CUMULATIVE_LIMIT_USAGE_END

07:56:37.0 (15725489)|CODE_UNIT_FINISHED|SoftphoneContactSearchController.getContacts(String)
07:56:37.0 (16896185)|EXECUTION_FINISHED

[luigicampbell]

I think the error is in the connectedPanelHelper.js file on line 13:
If the component getter fails to retrieve the attribute associated with the ID the descriptor fails (idk what that means) but basically it's just unable to measure the length of a string that doesn't exist. I just checked for falsy since it's supposed to be invoking the callback.

!cmp.get('v.recordId') vs cmp.get('v.recordId').length == 0

not too sure if this is what should be done but it stopped the failure

[ManjunathGithubAcc]

I'm getting an error that says :

Cannot read property 'opencti' of undefined

Even though I am using the required scripts in the my page that hosts the lightning out App.

Can anyone here help me figure what I might be doing wrong?

I'm using the below resources in my page:

<script type="text/javascript" src="/support/api/38.0/lightning/opencti.js"></script>
<script src="/support/api/40.0/interaction.js" type="text/javascript"></script>

[ZhangOugg]

In connectedPanelHelper.js, you need to add another judgment as'undefined'.

Old Code

if (cmp.get('v.recordId').length == 0 || cmp.get('v.showDialPad')){
      callback();
}

New Code

if (cmp.get('v.recordId') == undefined || cmp.get('v.recordId').length == 0 || cmp.get('v.showDialPad')){
      callback();
}