see: #1
- Uservoice: https://www.uservoice.com is one of the most well-known product/user feedback platforms, but when we attempt to search their website for the word "anonymous" https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous we don't see any results in their product. But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav
- Sayat.me: https://www.sayat.me/ this is a feedback tool that is used
by individuals to gain insight into how people honestly feel about them. It has
a good interface for the feedback itself but it's too specific which means that
it doesn't apply to organisations such as dwyl. The feedback is public and
comments can be made on the feedback:
- Suggestion Ox: https://www.suggestionox.com is a private feedback platform
and is easy to set up but only allows you one suggestion box before
you have to subscribe to some sort of service. The functionality looks good and
it offers a few privacy features that could be nice, for example if you only want
your feedback question to be viewed by certain people, you can give them a secret
word that they have to enter before gaining access.
Once your feedback has been submitted it appears in an inbox that organises and
categorises them.
- 3Sixty: www.get3sixty.com is another feedback platform. However it isn't
secure and the functionality isn't up to scratch. It is free to use but it
imposes limits saying that you can only request feedback from 3 people per day
which isn't great.
- 15FIVE: https://www.15five.com is similar to Suggestion Ox.
They give you the option to input how you're feeling on a scale of 1-5 when
giving the feedback along with options to enter what's been going well and
what the biggest challenge is you're facing at the minute:
Once the feedback has been submitted it gives you the opportunity to review and
respond to it:
- Please add other existing providers and search for if they allow anonymous feedback ...
Are there any Open Source feedback systems we can use and/or learn from.
-
PHPBack: http://www.phpback.org/ is an open source project similar to Uservoice found at https://github.com/ivandiazwm/phpback/. It's a feedback system for products that can be directly injected into your website.
-
Scarce options for Open Source feedback systems that will fit our exact needs. Please add other existing providers and add them to the list.
Gather requirements from people you know who either work or have worked somewhere they don't love. What specifically would they like to have in a feedback system?
Conor worked for a civil engineering company run by a husband and wife. The husband was the boss of the company and the wife was the company secretary. They would have an appraisal once a year where you could voice your opinion about anything regarding the company and your experience within it. However, this appraisal was more of a box ticking exercise and the feedback given wouldn't filter through to the boss which meant that no action could be taken on it, rendering the whole thing a bit pointless.
Conor's ideal feedback system would consist of a free text input where you could voice your opinion on the organisation that you work with. He would have two toggles, one for anonymity and then the other for privacy. By switching the toggles on the feedback it would mean that you could attach your name to it, or not, and you could also say whether or not you would prefer if the feedback was kept private or made public. He said that it might be good to have an incentive to give feedback as well so that more people would get involved.
Rory worked for a spread-betting platform in London and said that he had similar opportunities to give feedback in the form of appraisals. His perception was that the feedback wasn't absorbed sufficiently and that it got lost among the noise.
Rory's ideal feedback experience would be one with the ability to give anonymous feedback about anything that was going on within the organisation. Also he would want to open discussions about decisions that the agency makes in order to further understand the way it functions and why. Rory also believes that feedback should have the option to be private so that people are protected if neccessary (you might be able to work out the identity of a person just by the way they phrase something or the context in which they are talking).