How should we Categorise and Group Feedback for Relevance?

[nelsonic]

How do we categorise and group feedback?
Should we be able to:

• link one feedback item to another? (if items are related)
• "tag" a feedback item ?
  • are tags pre-defined or "free-text"?
  • are tags the same as categories? see: Categories vs. Tags
  • hide tag(s) input until after the feedback has been posted? (to reduce friction)

[jackcarlisle]

In regards to pre-defined tags vs "free-text" I'd say that pre-defined is a better option because it removes the chance of spelling mistakes and synonymous values.

[nelsonic]

Agreed. pre-defined tags will prevent typos and synonyms.

For the first version we probably don't need tags.
Just wanted to open this issue for discussion because once we have a few items of feedback,
it might make sense to start categorising it. 🤔

[jackcarlisle]

@nelsonic here are a list of categories that I could think of:

• general
• question
• problem
• suggestion
• other (please specify?)

Are these the kind of thing you had in mind or shall we be more specific?

[jackcarlisle]

Have since added emotions that users can associate with their feedback. I'm going to categorise them by these emotions for the mean time: annoyed, upset, neutral, happy, delighted