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[Stack Monitoring] "Error fetching alert status" #101129

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jasonrhodes opened this issue Jun 2, 2021 · 2 comments
Closed

[Stack Monitoring] "Error fetching alert status" #101129

jasonrhodes opened this issue Jun 2, 2021 · 2 comments
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bug Fixes for quality problems that affect the customer experience Feature:Stack Monitoring Team:Infra Monitoring UI - DEPRECATED DEPRECATED - Label for the Infra Monitoring UI team. Use Team:obs-ux-infra_services Team:Monitoring Stack Monitoring team

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@jasonrhodes
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Related:

When visiting the Stack Monitoring UI, customers sometimes see an error notification that says "Error fetching alert status". In these cases, it is often necessary to disable or delete the Stack Monitoring alerts and then visit the UI again to re-create them. There have been a few previous tickets where we've tried to make the error message more graceful, but we don't yet understand what causes it. We need to determine the root cause of this error and, if possible, fix or log more tickets to fix.

Notes:

  • I just encountered this error in an Elastic Cloud cluster that is running 7.10.2 -- I'm not sure if it's the same problem or not but the notification appears on every data request (every 10s, by default)

Screen Shot 2021-06-01 at 7 41 20 PM

@jasonrhodes jasonrhodes added bug Fixes for quality problems that affect the customer experience Team:Monitoring Stack Monitoring team Team:Infra Monitoring UI - DEPRECATED DEPRECATED - Label for the Infra Monitoring UI team. Use Team:obs-ux-infra_services Feature:Stack Monitoring labels Jun 2, 2021
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Pinging @elastic/logs-metrics-ui (Team:logs-metrics-ui)

@elasticmachine
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Pinging @elastic/stack-monitoring (Team:Monitoring)

@jasonrhodes jasonrhodes added the SEV-2 https://gist.github.com/jasonrhodes/f86f93bab4c8308f3dc67ac2c727265b label Jun 2, 2021
@igoristic igoristic self-assigned this Jun 7, 2021
@jasonrhodes jasonrhodes removed the SEV-2 https://gist.github.com/jasonrhodes/f86f93bab4c8308f3dc67ac2c727265b label Oct 11, 2021
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Labels
bug Fixes for quality problems that affect the customer experience Feature:Stack Monitoring Team:Infra Monitoring UI - DEPRECATED DEPRECATED - Label for the Infra Monitoring UI team. Use Team:obs-ux-infra_services Team:Monitoring Stack Monitoring team
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