Noisy notification for every message, despite default setting #6167
Comments
richvdh
added
the
T-Defect
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Notification settings as seen on EW:
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EA seems to think it is set to "All messages":
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out of interest, what are your default rules set to? there was a recent change to align with iOS and web to always notify on new messages #4632 it feels like we should respect the |
ouchadam
added
X-Needs-Product
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Not quite sure what you mean by my default rules, but maybe this is helpful?
And here are my pushrules: {
"global": {
"underride": [
{
"conditions": [],
"actions": [
"notify"
],
"rule_id": "m.rule.member_event",
"default": false,
"enabled": false
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.call.invite"
}
],
"actions": [
"notify",
{
"set_tweak": "sound",
"value": "ring"
},
{
"set_tweak": "highlight",
"value": false
}
],
"rule_id": ".m.rule.call",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "room_member_count",
"is": "2"
},
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.message"
}
],
"actions": [
"notify",
{
"value": "default",
"set_tweak": "sound"
},
{
"value": false,
"set_tweak": "highlight"
}
],
"rule_id": ".m.rule.room_one_to_one",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "room_member_count",
"is": "2"
},
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.encrypted"
}
],
"actions": [
"notify",
{
"value": "default",
"set_tweak": "sound"
},
{
"value": false,
"set_tweak": "highlight"
}
],
"rule_id": ".m.rule.encrypted_room_one_to_one",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.message"
}
],
"actions": [
"notify",
{
"value": false,
"set_tweak": "highlight"
}
],
"rule_id": ".m.rule.message",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.encrypted"
}
],
"actions": [
"notify",
{
"set_tweak": "highlight",
"value": false
}
],
"rule_id": ".m.rule.encrypted",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "im.vector.modular.widgets"
},
{
"kind": "event_match",
"key": "content.type",
"pattern": "jitsi"
},
{
"kind": "event_match",
"key": "state_key",
"pattern": "*"
}
],
"actions": [
"notify",
{
"set_tweak": "highlight",
"value": false
}
],
"rule_id": ".im.vector.jitsi",
"default": true,
"enabled": true
}
],
"sender": [
{
"actions": [
"notify",
{
"set_tweak": "highlight",
"value": false
}
],
"rule_id": "@bob:matrix.org",
"default": false,
"enabled": true
}
],
"room": [
// .. lots of stuff, but nothing relevant to this room
],
"content": [
{
"actions": [
"notify",
{
"value": "default",
"set_tweak": "sound"
},
{
"set_tweak": "highlight"
}
],
"pattern": "vdh",
"rule_id": "vdh",
"default": false,
"enabled": true
},
{
"actions": [
"notify",
{
"set_tweak": "sound",
"value": "default"
},
{
"set_tweak": "highlight"
}
],
"pattern": "richvdh",
"rule_id": ".m.rule.contains_user_name",
"default": true,
"enabled": true
}
],
"override": [
{
"conditions": [],
"actions": [
"dont_notify"
],
"rule_id": ".m.rule.master",
"default": true,
"enabled": false
},
{
"conditions": [
{
"key": "room_id",
"kind": "event_match",
"pattern": "!oeCrnyfPhvZiruUJLn:sw1v.org"
}
],
"actions": [
"dont_notify"
],
"rule_id": "!oeCrnyfPhvZiruUJLn:sw1v.org",
"default": false,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "content.msgtype",
"pattern": "m.notice"
}
],
"actions": [
"dont_notify"
],
"rule_id": ".m.rule.suppress_notices",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.member"
},
{
"kind": "event_match",
"key": "content.membership",
"pattern": "invite"
},
{
"kind": "event_match",
"key": "state_key",
"pattern": "@richvdh:sw1v.org"
}
],
"actions": [
"notify",
{
"value": "default",
"set_tweak": "sound"
},
{
"value": false,
"set_tweak": "highlight"
}
],
"rule_id": ".m.rule.invite_for_me",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.member"
}
],
"actions": [
"dont_notify"
],
"rule_id": ".m.rule.member_event",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "contains_display_name"
}
],
"actions": [
"notify",
{
"value": "default",
"set_tweak": "sound"
},
{
"set_tweak": "highlight"
}
],
"rule_id": ".m.rule.contains_display_name",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "content.body",
"pattern": "@room"
},
{
"kind": "sender_notification_permission",
"key": "room"
}
],
"actions": [
"notify",
{
"set_tweak": "highlight",
"value": true
}
],
"rule_id": ".m.rule.roomnotif",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.room.tombstone"
},
{
"kind": "event_match",
"key": "state_key",
"pattern": ""
}
],
"actions": [
"notify",
{
"set_tweak": "highlight",
"value": true
}
],
"rule_id": ".m.rule.tombstone",
"default": true,
"enabled": true
},
{
"conditions": [
{
"kind": "event_match",
"key": "type",
"pattern": "m.reaction"
}
],
"actions": [
"dont_notify"
],
"rule_id": ".m.rule.reaction",
"default": true,
"enabled": true
}
]
},
"device": {}
}It seems to have stopped happening since I actually opened the room in EA, so it feels very much like a consistency bug. |
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yep exactly what I meant! 💯 your default rules for rooms + encrypted rooms are by default set to not make a sound will remove the product label as the confirmation of the notifications eventually working as expected puts this firmly in defect territory |
ouchadam
added
S-Minor
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@ouchadam It happened again this morning. Actually it seemed to be binging me for every event in every room with "default" notifications. I think the trigger might have been that I received a message in Backend Internal that mentioned me (so caused a valid noisy notification). After that every event caused a bing until I swiped the "Backend Internal" notification to dismiss it. |
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This is a pretty frequent occurrence. In frustration I've now set "noisy notifications" to "silent", which is a bit of a sledgehammer (though marginally less so than throwing my phone out of the window, which was my initial reaction). Is there anything I can do to help debug? |
I've noticed the exact same thing, same trigger. It's all fine and silent up until I receive the first mention, after which every message becomes noisy. In an active room, this gets incredibly annoying. This does seem to be the result of a recent-ish update, within the last few months or so. Which tracks with when this bug was initially reported. If there's any information I can provide that may be helpful, please let me know. |
ouchadam
added
S-Critical
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Priority raised as notifications are flagged as chronic issues |
ouchadam
added
O-Occasional
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This is still happening. Everything is a noisy notification. It is just the most frustrating thing. |
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Example push from synapse: There doesn't seem to be anything in the push that says this should be noisy. I'm pretty sure this is a client-side issue. |
richvdh
changed the title
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While it's not the ideal solution, the desktop app has the option, 'Enable notifications for this device'. Would be a good interim solution on mobile, to keep it quiet, while allowing the desktop to be free. |
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@Audionut I can suppress notifications via the Android notification preferences. That doesn't help me: I want an audible notification when I get a mention or a message in a DM, but not for every message in a public room! |
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Could someone please have a look at this issues? It's open for a year and it is really annoying and impacting battery life. My Element constantly rings just because of a single unread message in a chat which isn't muted. Every message after that, no matter if tjis message causes a noisy notification or not, causes element to play a notification sound again. And if you are in public rooms with a lot of members, this means element will make a sound every few seconds, even thoigh those rooms are swt to have silent notifications only. That's simply unacceptable. I had to completly mute the app now, which is obviously impacting the UX as well, because I do want to get notified for some chats. |
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I experience a similar issue with latest Element on Android. All my notification settings in Element and Adnroid are defaults. I do get noisy "ring ring" notification when other users message me directly, but when anyone writes in any room I get notified with an icon but no sound. |
Looking at the notification settings in element-web, that is the default. Group messages are non-noisy by default. |
That is true. My Element web client shows that too, but I do not know where in the Android App I enable "noisy" messages for a room. |
Steps to reproduce
Phone is locked.
Every time a message arrives in "Backend Internal", I get a noisy notification, but that room is not set to notify me.
Outcome
What did you expect?
Pop-up, but no sound
What happened instead?
bing bing bing bing
Your phone model
Samsung Galaxy S8
Operating system version
Android 9
Application version and app store
Element 1.4.16, olm 3.2.11
Homeserver
Synapse 1.60ish
Will you send logs?
Yes
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