Request FreshTrak for Food Bank Agencies

[karengreene]

As a food bank, I need a way to request my agencies be added to FreshTrak so that agencies can accept reservations.

---

There are ~220 foodbanks in the US, and we know who they all are. The "Sales cycle" for a foodbank is going to be more informal, conversational, and likely a 1-by-1 effort to let them know about the tool and help them get their list of agencies adapted and placed on FreshTrak.

However, the big win would be adapting this concept into a "Request FreshTrak for your Agency" kind of screen. If there is organic spread of interest in the FreshTrak concept throughout an area, we will use that to approach their foodbank and communicate that their agencies have pre-existing desire to use FreshTrak. The reason we are foodbank-centric instead of agency-centric is partly how the foodbank network works (Cardinal Rule number 7(my list) - Don't mess with another foodbank's agencies). The other is that we are not planning any kind of direct-customer support through FreshTrak. So, a customer using the site in a foodbank's territory will have to rely on that foodbank to support the system and troubleshoot issues.

---

Acceptance Criteria

[davidpickering]

Hey Karen. Thanks for putting this up. We can talk more about it, but we need to morph this concept to "Registration - New Agency". There are ~220 foodbanks in the US, and we know who they all are. The "Sales cycle" for a foodbank is going to be more informal, conversational, and likely a 1-by-1 effort to let them know about the tool and help them get their list of agencies adapted and placed on FreshTrak. So, I don't think we need to direct development time/energy at a foodbanks being able to add themselves. We have had some difficulty communicating about this with the design firm.

However, the big win would be adapting this concept into a "Request FreshTrak for your Agency" kind of screen. If there is organic spread of interest in the FreshTrak concept throughout an area, we will use that to approach their foodbank and communicate that their agencies have pre-existing desire to use FreshTrak. The reason we are foodbank-centric instead of agency-centric is partly how the foodbank network works (Cardinal Rule number 7(my list) - Don't mess with another foodbank's agencies). The other is that we are not planning any kind of direct-customer support through FreshTrak. So, a customer using the site in a foodbank's territory will have to rely on that foodbank to support the system and troubleshoot issues.