Issue receiving emails for Gmail after update.

[andrewlimaza]

I am unable to receive emails (sending emails are okay) and I get the following fatal error:

[2022-05-10 06:10:03] production.ERROR: Call to a member function sortBy() on array {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Call to a member function sortBy() on array at /var/www/html/app/Console/Commands/FetchEmails.php:1096)

I can send emails from this account, fetch mailboxes etc. Only fetching emails break for this particular mailbox. We have another mailbox on the same server, also running through Gmail which works just fine, with even more IMAP folders.

[andrewlimaza]

Here's the error from the fetch-emails.log file ->

[2022-05-10 06:15:02] Folder: [Gmail]
[2022-05-10 06:15:02] [NONEXISTENT] Unknown Mailbox: [Gmail] (now in authenticated state) (Failure)
[2022-05-10 06:15:02] Folder: [Gmail]; Error: [NONEXISTENT] Unknown Mailbox: [Gmail] (now in authenticated state) (Failure)
[2022-05-10 06:15:02] Fetched: 0

In FetchEmails.php line 1096:

Call to a member function sortBy() on array

[freescout-helpdesk]

Are you using modern Microsoft Exchange authentication or regular IMAP?

[andrewlimaza]

Just regular IMAP via Gmail. I also tried with just "INBOX" as the IMAP Folder as I thought maybe that would be the issue of IMAP folders being like [Gmail]/spam etc ( but the other gmail mailbox on the same server works just fine).

[andrewlimaza]

Just updating this if someone else is experiencing this issue. We went into our Gmail email directly and deleted 'weird' emails from the account and it resolved the issue. There were special characters in the email and caused a problem.

[raramuridesign]

@andrewlimaza What specific weird emails were you seeing, any examples?