MailCollector doesn't work on exchange 2016 with IMAP #13796

MathysLioson · 2023-01-13T13:12:29Z

Code of Conduct

I agree to follow this project's Code of Conduct

Is there an existing issue for this?

I have searched the existing issues

Version

10.0.5

Bug description

Hi,

I try to add an mail collector on GLPI but i have an error when i try to retrieve mail from the collector.
The error :
An error occurred while connecting to the collector.
cannot login, user or password wrong

php-errors.log :

[2023-01-13 12:37:20] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Storage\Exception\RuntimeException: cannot login, user or password wrong in C:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Storage\Imap.php at line 225
  Backtrace :
  src\Toolbox.php:2196                               Laminas\Mail\Storage\Imap->__construct()
  src\MailCollector.php:1375                         Toolbox::getMailServerStorageInstance()
  src\MailCollector.php:698                          MailCollector->connect()
  front\mailcollector.form.php:103                   MailCollector->collect()

I'm sure the password is correct, I checked it by logging into Outlook and Thunderbird.

I'm using Echange 2016 server, IMAP is activated on the user and on the server.

I've test the IMAP on Thunderbird and it worked.
I have a self-signed certificate on GLPI and an a validate Certificate on exchange.
My parameter are :

I see someone with the same issue on this issue :
#7619 (comment)

Relevant log output

[2023-01-13 12:37:20] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Storage\Exception\RuntimeException: cannot login, user or password wrong in C:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Storage\Imap.php at line 225
  Backtrace :
  src\Toolbox.php:2196                               Laminas\Mail\Storage\Imap->__construct()
  src\MailCollector.php:1375                         Toolbox::getMailServerStorageInstance()
  src\MailCollector.php:698                          MailCollector->connect()
  front\mailcollector.form.php:103                   MailCollector->collect()

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.5 ( => C:\wamp64\www\glpi)
Installation mode: TARBALL
Current language:fr_FR

Server

Operating system: Windows NT DDP21-IT 10.0 build 19045 (Windows 10) AMD64 PHP 7.4.26 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2, calendar, com_dotnet, ctype, curl, date, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xdebug, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="600" memory_limit="64M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.51 (Win64) OpenSSL/1.1.1l PHP/7.4.26 (Apache/2.4.51 (Win64) OpenSSL/1.1.1l PHP/7.4.26 Server at support-it.diadom.com Port 443 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36 Server Software: MySQL Community Server (GPL) Server Version: 5.7.36 Server SQL Mode: STRICT_ALL_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER Parameters: glpiBDD@localhost/glpi_bdd Host info: localhost via TCP/IP

PHP version (7.4.26) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (5.7.36) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_cache has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\etc\glpi has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_cron has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_dumps has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_graphs has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_lock has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_pictures has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_plugins has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_rss has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_sessions has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_tmp has been validated.
Write access to C:\Users\glpiadmin\AppData\Roaming\glpi_conf\var\lib\glpi/_uploads has been validated.
GLPI data directories are located in a secured path.
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to C:\wamp64\www\glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants

 
GLPI_ROOT: "C:\\wamp64\\www\\glpi"
GLPI_CONFIG_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\etc\\glpi"
GLPI_VAR_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi"
GLPI_DOC_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi"
GLPI_CRON_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_cron"
GLPI_DUMP_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_dumps"
GLPI_GRAPH_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_graphs"
GLPI_LOCK_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_lock"
GLPI_PICTURE_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_plugins"
GLPI_RSS_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_rss"
GLPI_SESSION_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_sessions"
GLPI_TMP_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_tmp"
GLPI_UPLOAD_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_uploads"
GLPI_CACHE_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_cache"
GLPI_LOG_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\log\\glpi"
GLPI_MARKETPLACE_DIR: "C:\\wamp64\\www\\glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "[email protected]"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_LOCAL_I18N_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_locales"
GLPI_INVENTORY_DIR: "C:\\Users\\glpiadmin\\AppData\\Roaming\\glpi_conf\\var\\lib\\glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "C:\\wamp64\\www\\glpi/locales"
GLPI_VERSION: "10.0.5"
GLPI_SCHEMA_VERSION: "10.0.5@628dbfbb91eb4caf10c35969d9162b9300b141e0"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2022"

Libraries

 
htmlawed/htmlawed version 1.2.9 in (C:\wamp64\www\glpi\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.6.0 in (C:\wamp64\www\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (C:\wamp64\www\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.5.0 in (C:\wamp64\www\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\wamp64\www\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\wamp64\www\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\wamp64\www\glpi\vendor\iamcal\lib_autolink)
sabre/dav in (C:\wamp64\www\glpi\vendor\sabre\dav\lib\DAV)
sabre/http in (C:\wamp64\www\glpi\vendor\sabre\http\lib)
sabre/uri in (C:\wamp64\www\glpi\vendor\sabre\uri\lib)
sabre/vobject in (C:\wamp64\www\glpi\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (C:\wamp64\www\glpi\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (C:\wamp64\www\glpi\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (C:\wamp64\www\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\wamp64\www\glpi\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (C:\wamp64\www\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (C:\wamp64\www\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\wamp64\www\glpi\vendor\symfony\console)
scssphp/scssphp in (C:\wamp64\www\glpi\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (C:\wamp64\www\glpi\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (C:\wamp64\www\glpi\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (C:\wamp64\www\glpi\vendor\rlanvin\php-rrule\src)
blueimp/jquery-file-upload in (C:\wamp64\www\glpi\vendor\blueimp\jquery-file-upload\server\php)
ramsey/uuid in (C:\wamp64\www\glpi\vendor\ramsey\uuid\src)
psr/log in (C:\wamp64\www\glpi\vendor\psr\log\Psr\Log)
psr/simple-cache in (C:\wamp64\www\glpi\vendor\psr\simple-cache\src)
psr/cache in (C:\wamp64\www\glpi\vendor\psr\cache\src)
league/csv in (C:\wamp64\www\glpi\vendor\league\csv\src)
mexitek/phpcolors in (C:\wamp64\www\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (C:\wamp64\www\glpi\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (C:\wamp64\www\glpi\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (C:\wamp64\www\glpi\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (C:\wamp64\www\glpi\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (C:\wamp64\www\glpi\vendor\paragonie\sodium_compat\src)
symfony/cache in (C:\wamp64\www\glpi\vendor\symfony\cache)
html2text/html2text in (C:\wamp64\www\glpi\vendor\html2text\html2text\src)
symfony/css-selector in (C:\wamp64\www\glpi\vendor\symfony\css-selector)
symfony/dom-crawler in (C:\wamp64\www\glpi\vendor\symfony\dom-crawler)
twig/twig in (C:\wamp64\www\glpi\vendor\twig\twig\src)
twig/string-extra in (C:\wamp64\www\glpi\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 in (C:\wamp64\www\glpi\vendor\symfony\polyfill-php80)
symfony/polyfill-php81 in (C:\wamp64\www\glpi\vendor\symfony\polyfill-php81)
symfony/polyfill-php82 in (C:\wamp64\www\glpi\vendor\symfony\polyfill-php82)

LDAP directories

 
Server: '*************', Port: '****', BaseDN: 'DC=*******,DC='*****', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
		'*******************', Use TLS: none

SQL replicas

 
Not active

Notifications

 
Way of sending emails: PHP

Plugins list

datainjection Name: Data Injection Version: 2.12.0 State: Enabled Install Method: Marketplace glpiinventory Name: GLPI Inventory Version: 1.0.6 State: Enabled Install Method: Marketplace oauthimap Name: Oauth IMAP Version: 1.4.1 State: Not installed Install Method: Marketplace

Anything else?

No response

The text was updated successfully, but these errors were encountered:

cedric-anne · 2023-01-16T09:04:31Z

Hi,

It looks like it is a configuration issue, not a bug.

github-actions · 2023-01-16T09:04:54Z

This issue has been closed as we only track bugs here.

You can get community support on forums or you can consider taking a subscription to get professional support.
You can also contact GLPI editor team directly.

cedric-anne added the support label Jan 16, 2023

github-actions bot closed this as completed Jan 16, 2023

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

MailCollector doesn't work on exchange 2016 with IMAP #13796

MailCollector doesn't work on exchange 2016 with IMAP #13796

MathysLioson commented Jan 13, 2023

cedric-anne commented Jan 16, 2023

github-actions bot commented Jan 16, 2023

MailCollector doesn't work on exchange 2016 with IMAP #13796

MailCollector doesn't work on exchange 2016 with IMAP #13796

Comments

MathysLioson commented Jan 13, 2023

Code of Conduct

Is there an existing issue for this?

Version

Bug description

Relevant log output

Page URL

Steps To reproduce

Your GLPI setup information

Anything else?

cedric-anne commented Jan 16, 2023

github-actions bot commented Jan 16, 2023