[9.5.3] - Missing type for Ticket template!

[andrepetinga]

Hello.
After upgrading (today) to 9.5.3, we are getting lots of errors in php-errors.log saying Missing type for Ticket template!
What is it?

Logs

php-errors.log

Screenshots

[andrepetinga]

This problem seems to occur when we add a solution with a category selected, which in our case is always!
Anyone??

[vemi2709]

Same problem here. Also, if you try to assign the requester as technician, the same error occurs.

[vemi2709]

I had to clear the 'Ticket template' from Entity and put it in the users profile to get rid of the error message. In the settings of the user I cannot choose 'Default entity' (it's empty, it's cleared everytime I try to change it).

[andrepetinga]

I had to clear the 'Ticket template' from Entity and put it in the users profile to get rid of the error message. In the settings of the user I cannot choose 'Default entity' (it's empty, it's cleared everytime I try to change it).

Confirmed!

I had to remove the template from each entity and apply it to the Profiles.
Regarding "Default entity" for each user, yes I can change it as I want and it stays.

[OscarBeiro]

Hi,
We were debugging another issue and found this one.
Same errors on our 9.5.3.
Your workaround also works @vemi2709. Thanks
Cheers,

[ZeikoFr]

Can confirm the issue is present.

I don't think the workaround is a good idea if you have a lot of people in one entity.

[phamorais]

HELLO!
I also confirm the error when migrating from 9.4.6 to 9.5.3 in my environment.

[phamorais]

@trasher and Teclib Groups!

just to inform them.

I upgraded to version 9.5.5 and the error reported on that issue in 2020 still persists.
Before, the message did not appear in an evident way.
Now, when opening a ticket, the message is displayed and immediately afterwards the user is redirected. See gif below.

The gif is fast. But follow the printout of the error message

log in php-erros.log

log in sql-erros.log

[cedric-anne]

Hi,

So it seems to be a problem that have to be fixed in FormCreator plugin. Please open an issue on plugin repository.

Regards

[btry]

Hi @phamorais I opened an issue in Formcreator, linked to this one.

Could you share in the Formcreator's issue the complete backtrace. Your tail command returned too few lines and the beginning of the backtrace seems missiing.

Also, please confirm that the ticket being created has a group in the actors. It seems this is important to reproduce.