service mailgate blocked

[Riesuu]

Hi
We have a problem with the mailgate service that remains "running". I have to force it and restart for the collector to work.
We have set up a cron with a boot every 1min. The problem is the same on GLPI 9.5.4

Bests regards.
cron.log
php-errors.log

[cedric-anne]

Hi,

I am pretty sure that it is related to #8795. Try to apply proposed fix and close this issue if problem disapear.

Regards

[Riesuu]

Actually it work!
many thanks!!

[Riesuu]

Hi, probleme is the same with the fix.

[cedric-anne]

Hi,

Please provide logs from the exact moment problem occurs (if any).

Regards

[Riesuu]

php-errors.log

The problem appeared around 11:15, but the logs are truncated...

[cedric-anne]

Can you temporarly disable this automatic action, remove its running state, and then execute php front/cron.php --debug --force mailgate && echo $? from CLI (using the webserver user) ?

[Riesuu]

Done. But i have just the user root.

[cedric-anne]

1. You should not run GLPI CLI commands using the roor user, it may creates files that you webserver user may not read/write, and so cause caching/logging issues.

2. You should at least have a External #1: Nothing to launch or a External #1: Launch mailgate in command result (see below image).
   

Did you tried with all plugins deactivated ?

[Riesuu]

Not yet, i will test tommorow or tonight.

[Riesuu]

HI,
the problem came back around 9am
i've just disable theses plugins:

• Alertes 1.8.2
• FormCreator 2.11.2
• Cycle de vie des materiels: 2.7.0
• -Data injection 2.9

[cedric-anne]

Hi,

Without any error trace, we cannot do anything more. Sorry.

Regards

[Riesuu]

Sorry !
php-errors.log

[Riesuu]

Problem is back:

php-errors.log

[cedric-anne]

[2021-03-11 14:30:02] glpiphplog.CRITICAL:   *** Uncaught Exception TypeError: array_key_exists(): Argument #2 ($array) must be of type array, null given in /var/www/html/glpi/inc/commonitilobject.class.php at line 2708
  Backtrace :
  inc/itilfollowup.class.php:266                     CommonITILObject::isAllowedStatus()
  inc/commondbtm.class.php:1151                      ITILFollowup->post_addItem()
  inc/mailcollector.class.php:877                    CommonDBTM->add()
  inc/mailcollector.class.php:1746                   MailCollector->collect()
  inc/crontask.class.php:845                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

This problem has been fixed, see #8768

[Riesuu]

Thanks, i have apply fix #8768

[cedric-anne]

@Riesuu , does it fixes your issue ?

[Riesuu]

For the moment no problem for me

[cedric-anne]

I close the issue. Feel free to reopen if problem comes back.