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get-help.md

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copyright lastupdated keywords subcollection
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2023
2023-04-10
help

{{site.data.keyword.attribute-definition-list}}

Getting help and support for {{site.data.keyword.iae_full_notm}}

{: #help-and-support}

If you experience an issue or have questions when using {{site.data.keyword.iae_full_notm}}, you can use the following resources before you open a support case. {: shortdesc}

  • Review the FAQs in the product documentation.
  • Review the troubleshooting documentation to troubleshoot and resolve common issues.
  • Check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources by going to the Status page{: external}.
  • Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and service-Name, so that it's seen by the {{site.data.keyword.Bluemix_notm}} development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Providing support case details

{: #support-case-details}

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with {{site.data.keyword.iae_full_notm}}.

  • The INSTANCE_ID for which the issue occured. For more information about retrieving the INSTANCE_ID, see Retrieving details of a serverless instance
  • The APPLICATION_ID for which the issue occured. For more information about retrieving the APPLICATION_ID, see Spark application REST API.
  • The REGION where the problem occured.
  • A brief description about the problem.