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Web App Link

https://mycustomerchurn.herokuapp.com/

About Dataset

Context

Predict behavior to retain customers. You can analyze all relevant customer data and develop focused customer retention programs.

Content

Each row represents a customer, each column contains customer’s attributes described on the column Metadata.

The data set includes information about:

  • Customers who left within the last month – the column is called Churn
  • Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
  • Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
  • Demographic info about customers – gender, age range, and if they have partners and dependents

About Web App

  • Web app is build using Flask and deployed on Heroku.

  • Fill all the input boxes and click on submit button to know whether the customer will churn on not.

Details Description of Dataset

  • Churn Value: 1 = the customer left the company this quarter. 0 = the customer remained with the company. Directly related to Churn Label.

  • CustomerID: A unique ID that identifies each customer.

  • Gender: The customer’s gender: Male, Female

  • Senior Citizen: Indicates if the customer is 65 or older: Yes, No

  • Dependents: Indicates if the customer lives with any dependents: Yes, No. Dependents could be children, parents, grandparents, etc.

  • Tenure in Months: Indicates the total amount of months that the customer has been with the company by the end of the quarter specified above.

  • Partner: Indicates if the customer is married: Yes, No

  • Phone Service: Indicates if the customer subscribes to home phone service with the company: Yes, No

  • Multiple Lines: Indicates if the customer subscribes to multiple telephone lines with the company: Yes, No

  • Internet Service: Indicates if the customer subscribes to Internet service with the company: No, DSL, Fiber Optic, Cable.

  • Online Security: Indicates if the customer subscribes to an additional online security service provided by the company: Yes, No

  • Online Backup: Indicates if the customer subscribes to an additional online backup service provided by the company: Yes, No

  • Contract: Indicates the customer’s current contract type: Month-to-Month, One Year, Two Year.

  • Paperless Billing: Indicates if the customer has chosen paperless billing: Yes, No

  • Payment Method: Indicates how the customer pays their bill: Bank Withdrawal, Credit Card, Mailed Check

  • Monthly Charge: Indicates the customer’s current total monthly charge for all their services from the company.

  • Total Charges: Indicates the customer’s total charges, calculated to the end of the quarter specified above.

  • Streaming TV: Indicates if the customer uses their Internet service to stream television programing from a third party provider: Yes, No. The company does not charge an additional fee for this service.

  • Streaming Movies: Indicates if the customer uses their Internet service to stream movies from a third party provider: Yes, No. The company does not charge an additional fee for this service.

Thank you