Skip to content
This repository was archived by the owner on Jun 7, 2023. It is now read-only.

Wallet error since update #2933

Open
andigesi opened this issue Aug 1, 2020 · 2 comments
Open

Wallet error since update #2933

andigesi opened this issue Aug 1, 2020 · 2 comments
Labels
C - Desktop P - macOS Platform - Specifically relates to macOS T - Bug Type - Bug: Something isn't working

Comments

@andigesi
Copy link

andigesi commented Aug 1, 2020

Bug description

Briefly describe the bug.

Version

Which version of Trinity are you running? (Please provide the full version, you can find it in Settings > About Trinity).

  • Version:

Hardware specification

What hardware are you using?

  • Mobile or Desktop:

  • Device:

  • OS and version:

  • RAM (Desktop only):

  • Number of cores (Desktop only):

Node Settings (delete if not relevant)

What are your node settings? Are you using automatic node management?

  • Node settings:

Steps To reproduce the bug

Explain how the maintainer can reproduce the bug.

Expected behaviour

Describe what you expect to happen.

Actual behaviour

Describe what actually happens.

Errors

Paste any relevant errors that you see. These could include error/crash logs or screenshots. Please ensure that these files do not contain any personal information.

@andigesi andigesi added the T - Bug Type - Bug: Something isn't working label Aug 1, 2020
@andigesi
Copy link
Author

andigesi commented Aug 1, 2020

Hello,

I logged into my Trinity desktop application on my Macbook this morning (OSX 10.14.6)
The software suggested to make an update to 1.5.2 which I unfortunately did.

After the download and install process I should enter my password, which I did.
For some reason, Trinity decided that the password is not valid anymore.

Since then I only get a fatal error when trying to reinstall and open the software.

I already tried to delete every file, also in the library. Even bought a software to totally clean every
file containing "trinity".

It doesn't change the fact. When I download the software and try to open it, before even getting a chance
to enter my password, I instantly keep getting the same message:

Error Launching Wallet.
There was a fatal error launching the wallet.
The user name or passphrase you entered is not correct.

Can anyone help?
Thanks a lot in advance!

@rajivshah3
Copy link
Member

Did you click "Deny" when it asked for access to the keychain?

@rajivshah3 rajivshah3 added C - Desktop P - macOS Platform - Specifically relates to macOS labels Aug 7, 2020
Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Labels
C - Desktop P - macOS Platform - Specifically relates to macOS T - Bug Type - Bug: Something isn't working
Projects
None yet
Development

No branches or pull requests

2 participants