Password reset does not work joomla 3.2.1

[vinods]

Hello,

1. After Joomla 3.2 and 3.2.1 upgrade i found that when user try to reset password with valid account they get message like below, and no reset take place no email sent.

JUser Object ( [isRoot:protected] => [id] => 87 [name] => user 1 [username] => [email protected] [email] => [email protected] [password] => $2y$10$9grYZ9Z6oFt6815lFWoqQ.08CgvZGnNV6ZGxJoD41QlUNyoubGiCW [password_clear] => [block] => 0 [sendEmail] => 0 [registerDate] => 2013-11-29 14:13:06 [lastvisitDate] => 2013-12-05 07:35:06 [activation] => 6e1cbab4982eb8fa5250f07509b867c6:$1$3ebef5ef$ [params] => {"admin_style":"","admin_language":"","language":"","editor":"","helpsite":"","timezone":"Europe/Paris"} [groups] => Array ( [2] => 2 ) [guest] => 0 [lastResetTime] => 2013-12-07 05:54:27 [resetCount] => 1 [_params:protected] => JRegistry Object ( [data:protected] => stdClass Object ( [admin_style] => [admin_language] => [language] => [editor] => [helpsite] => [timezone] => Europe/Paris ) ) [_authGroups:protected] => Array ( [0] => 1 [1] => 2 ) [_authLevels:protected] => [_authActions:protected] => [_errorMsg:protected] => [_errors:protected] => Array ( ) [otpKey] => [otep] => )

1. if you type a email which dose not exist in joomla everything works fine, i mean you get nice message Reset password failed: Address not valid e-mail.

here are details about my server if needed
System Information Setting Value PHP Built On Linux 3.2.0-4-amd64 #1 SMP Debian 3.2.51-1 x86_64 Database Version 5.5.33-0+wheezy1 Database Collation utf8_general_ci PHP Version 5.4.4-14+deb7u7 Web Server Apache WebServer to PHP Interface cgi-fcgi Joomla! Version Joomla! 3.2.1 Stable [ Ember ] 18-December-2013 14:30 GMT Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

thanks

[vinods]

please can anybody help on this issue?

[vinods]

tracker item: http://joomlacode.org/gf/project/joomla/tracker/?action=TrackerItemEdit&tracker_item_id=32907&start=0

[Bakual]

The thing is that it was fixed with 3.2.1. How did you update to 3.2.1? Using the Joomla Updater? Could you try manually FTP all files from the installation zip (without the installation folder) over the existing installation? That would make sure no file is missing.

[vinods]

thanks for your reply, ok i will try to update all files manually, will let you know

[vinods]

Hello,
i uploaded all files manually from Joomla_3.2.1-Stable-Update_Package.zip

still same problem

passwords are in this format in database

$P$DXon96m.UJ9K5xYk5qATBW3iohxXV//
or
$P$D0i/pTZwtjccHh8yKIqsIJ7XQuorqs/
or
$P$D77TYyr3a17X5Ka2Oe2HgQ0UHCdwuF.

after above did not worked i also uploaded all files manually from Joomla_3.2.1-Stable-Full_Package.zip

still same problem, any help?

thanks in advance

[Bakual]

Sorry to say, I have no clue why that happens to you. I don't even know why you get this error. Do you have debug enabled for this? And maybe check the settings for sending emails. Does that work in other places?
I don't think this is a bug in Joomla. It sounds more like a issue with the settings/server than anything else.
You could ask on http://forum.joomla.org/ for help.

[Hutchy68]

Can you check your server's error log then post it. Does sound like a server error with mail sending.

[betweenbrain]

@Hutchy68 @Bakual do you think there is any chance of this being related to the issue I had emailed about?

[Hutchy68]

Might be, but I would like to know if running a localhost or if he's actually on a hosted server. 

What I would also like to know if using a template that has overrides in it. Perhaps something is not right in one of the override files.

I just tried to replicate the problem and could not. Fresh install of 3.2, created two users, activated both, one I logged in, the other one I left as a never logged in. Upgraded to 3.2.1, reset both users passwords just fine, they changed from BCrypt to phpass as expected and I could log each one of the into the front end. Php ver 5.4.16

[Bakual]

What I think is strange is that the email isn't sent. There isn't much going on in the code which could fail here. The user is looked up based on the email adress sent, a token is generated and saved to the database and then the email is processed. The password doesn't matter at all in this stage.

[vinods]

hello thanks all for taking note on this and for your replys, this is production website and i am on dedicated server, the problem came after Joomla 3.2 upgrade from joomla 3.1.6, the problem still there after 3.2.1 upgrade,

i use t3 v3 framework and for template override i removed all override of com_users it still giving problem. will check for server logs also note that mail are sent fine when user create account, reset login, newsletters etc.

i also use powerfull email editor plugin which allow to personalise joomla default system mails will try to disable it to see how things works.

[Hutchy68]

i also use powerfull email editor plugin which allow to personalise joomla default system mails will try to disable it to see how things works.

​This sounds like a likely suspect, please let us know if by disabling this the issue stops. We can then close this tracker as not a bug.

​Thanks!

[vinods]

Hello all,
i removed the Powerful email editor extension and its plug-in, password reset works perfectly.
Thanks all for taking note of this and helping out, you gave me hint which bring me to find problem.

Will let the developer of this extension know about this problem. Hope they will come up with solution.

Have a merry x-mas.

[Bakual]

Closed then as not a bug.