Check if authentication works in Microsoft Edge browser

[AnnaLuisaD]

Our colleague Luke in India usually uses Microsoft Edge as a browser, and says it's quite commonly used in his region. He was not able to log into the Living Dictionaries platform using Microsoft Edge. When he switched to Firefox, everything worked for him.

[Danble]

I was testing and I wasn't able to recreate the problem Luke is facing on edge. To me everything is working exactly the same way as it works on Chrome or Firefox even on private mode.

[AnnaLuisaD]

On this topic, I sent Luke these questions:

1. When you were using Edge, were you using your normal computer?
2. Are you able to reproduce the same problem?
3. Can you update Edge and see if it works better now?

his response was:
Hi, yes, I had the trouble logging into Living Dictionary on my own PC. I am still having some abnormalities on the Edge browser like my emails still do not open, and now the sign-in button in the dictionary is not present. I tried a few things already like clearing the history, clearing the cookies and the cache data, also I reset the default settings and even reinstalled Edge but nothing seems to help. However, there seems to be one way around, I am able to do things in the private window (similar to incognito mode in chrome), which I do not understand why.

[AnnaLuisaD]

I told Luke: "we have determined that your access issues in Microsoft Edge to the Living Dictionary site is because of the configuration of the Network settings in your browser. if you go into your settings, you can check to see if any sites are being blocked in some kind of way. Check your preferences and any extensions that might be blocking things like pop-ups or prohibiting authentication. We know it should be working on your side because the Incognito Mode is working"

He responded: "Thanks. I am now figuring out that the issue must have been caused by my antivirus software (McAfee). The antivirus recommends to clear trackers in the browsers and I think last time when I did that it caused a problem to access certain websites that require cache data to log in. Just recently, the same problem happened on my Firefox browser as well, but updating Firefox solved the problem, whereas in MS Edge, it never got resolved."

I am considering adding part of this info to our FAQ in case other people have similar access problems related to their McAfee or similar software.

[jacob-8]

Since this is not an issue with our app, but rather with the whole authentication/cookies/popups/blockers/browsers world, I'm going to label this as documentation and assign to @AnnaLuisaD