Device information and operating system not being tracked #329

ThomasGoehringer · 2020-01-07T06:51:46Z

I just migrated from 5.x to 7.2 of MatomoTracker and now all device information and the operating system are not tracked anymore.
Am I missing any important code changes? Because I did not change any of my code.

brototyp · 2020-02-24T20:12:52Z

Hi @ThomasGoehringer, thanks for the question. I was away for some longer holidays and just got time to check that.

Are you sure you updated to 7.2? There was a bug in <7.2 (see #322) that resulted in exactly that problem but should be fixed in 7.2

ThomasGoehringer · 2020-03-09T12:57:41Z

Yes, I'm sure. My Podfile defines pod 'MatomoTracker', '~> 7.2'.

SSenocico · 2020-03-16T13:32:21Z

Not fixed.
From iOS SDK is tracked as Unknown

brototyp · 2020-04-05T10:24:39Z

Hi @ThomasGoehringer and @SSenocico, thanks for the followup. I think I know the problem now. It looks like the problem that you are encountering is that it takes some time to generate the UserAgent for the current device which we then use to send the events. I just benchmarked it and at least in one circumstance it took about 0,5 seconds to do so.

Can you do me a favor to confirm my suspicion?

Make sure an instance of the MatomoTracker is created
Wait for ~2 seconds
Track an event and dispatch it
Check if that results in the correct behavior on the backen

brototyp · 2020-04-05T11:07:39Z

One more idea. If that doesn't work please try to import WebKit somewhere in your codebase to see if that changes anything.

Thanks a lot upfront!

ThomasGoehringer · 2020-04-22T05:23:43Z

Sorry, none of those worked. Can you confirm, @SSenocico?
I only wrapped my code for event tracking inside

DispatchQueue.main.asyncAfter(deadline: .now() + 2.0) {

}

Is that what you wanted me to try?

SSenocico · 2020-04-22T09:11:07Z

@ThomasGoehringer Yes, I can confirm that it is the same for me.

brototyp · 2020-05-03T13:52:19Z

Thanks a lot for getting back to me and helping me understanding this problem.
I just pushed a special branch with some special logging. Maybe that helps to nail down the problem.

Can you do me a favor and, just for testing, install Matomo from the bugfix/329-missing-device-info branch. Also please setup verbose logging right after instantiating the Matomo instance like so: matomoTracker.logger = DefaultLogger(minLevel: .verbose)

Then please make sure an event is created and it's eventually dispatched.

I am curious to have a look at the log. Feel free do redact a server url or other information. It should look something like this:

MatomoTracker [V] Queued event: Event(uuid: 2F8616EA-D143-43C3-B65E-BD15538909EE, siteId: "23", visitor: MatomoTracker.Visitor(id: "A6AD6BC7089246C0", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 14, lastVisit: 2020-05-03 13:46:12 +0000, firstVisit: 2020-04-05 10:01:06 +0000), date: 2020-05-03 13:46:34 +0000, url: Optional(http://org.matomo.iostracker/menu), actionName: ["menu"], language: "en;q=1.0,de-AT;q=0.9", isNewSession: true, referer: nil, screenResolution: (320.0, 568.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [D] userAgent generated: Mozilla/5.0 (x86_64; CPU iPhone OS 13_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher
MatomoTracker [V] Queued event: Event(uuid: B3A1960C-8AAF-4889-85EB-B8982AAE047D, siteId: "23", visitor: MatomoTracker.Visitor(id: "A6AD6BC7089246C0", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 14, lastVisit: 2020-05-03 13:46:12 +0000, firstVisit: 2020-04-05 10:01:06 +0000), date: 2020-05-03 13:46:40 +0000, url: Optional(http://org.matomo.iostracker/menu/configuration), actionName: ["menu", "configuration"], language: "en;q=1.0,de-AT;q=0.9", isNewSession: false, referer: nil, screenResolution: (320.0, 568.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 2F8616EA-D143-43C3-B65E-BD15538909EE, siteId: "23", visitor: MatomoTracker.Visitor(id: "A6AD6BC7089246C0", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 14, lastVisit: 2020-05-03 13:46:12 +0000, firstVisit: 2020-04-05 10:01:06 +0000), date: 2020-05-03 13:46:34 +0000, url: Optional(http://org.matomo.iostracker/menu), actionName: ["menu"], language: "en;q=1.0,de-AT;q=0.9", isNewSession: true, referer: nil, screenResolution: (320.0, 568.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B3A1960C-8AAF-4889-85EB-B8982AAE047D, siteId: "23", visitor: MatomoTracker.Visitor(id: "A6AD6BC7089246C0", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 14, lastVisit: 2020-05-03 13:46:12 +0000, firstVisit: 2020-04-05 10:01:06 +0000), date: 2020-05-03 13:46:40 +0000, url: Optional(http://org.matomo.iostracker/menu/configuration), actionName: ["menu", "configuration"], language: "en;q=1.0,de-AT;q=0.9", isNewSession: false, referer: nil, screenResolution: (320.0, 568.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://demo2.matomo.org/piwik.php) with header Optional(["Content-Type": "application/json; charset=utf-8", "User-Agent": "Mozilla/5.0 (x86_64; CPU iPhone OS 13_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher"])
MatomoTracker [I] Dispatched batch of 2 events.
MatomoTracker [I] Finished dispatching events

SSenocico · 2020-05-04T07:46:37Z

Hi @brototyp
I did as you mentioned.

The logs are:

MatomoTracker [V] Queued event: Event(uuid: 5D54A1C9-62F6-4E71-928D-3252CE3BAE4B, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:35 +0000, url: Optional(http://com.english-attack.qioz/languagesVC), actionName: ["languagesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [V] Queued event: Event(uuid: 131952DD-30F6-4864-8C87-CB675C596336, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:35 +0000, url: Optional(http://com.english-attack.qioz/languagesVC), actionName: ["languagesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: EC9BA710-F619-4D6B-B696-B8327AC1D59D, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/moreVC), actionName: ["moreVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: AD65DDD9-4839-4B0D-831A-77EECFFA0FB6, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/assessmentTestVC), actionName: ["assessmentTestVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 2883A8A4-192C-4B92-9EE3-3ACD960042A0, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/currentTestsAssessmentVC), actionName: ["currentTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: ABD119C6-56CB-4CD4-8F7C-CCA052C081BC, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/pastTestsAssessmentVC), actionName: ["pastTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B501F456-93D4-49D2-8843-2A0278A7B931, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:16 +0000, url: Optional(http://com.english-attack.qioz/accountProfileVC), actionName: ["accountProfileVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: A4340511-8030-4677-8D5F-E0F66B996DA4, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:21 +0000, url: Optional(http://com.english-attack.qioz/supportVC), actionName: ["supportVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 5D54A1C9-62F6-4E71-928D-3252CE3BAE4B, siteId: "1", visitor: MatomoTracker.Visitor(id: "B1AFCD00C2864953", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:35 +0000, url: Optional(http://com.english-attack.qioz/languagesVC), actionName: ["languagesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://qioz.matomo.cloud/matomo.php) with header Optional(["Content-Type": "application/json; charset=utf-8", "User-Agent": " MatomoTracker SDK URLSessionDispatcher"])
MatomoTracker [I] Dispatched batch of 7 events.
MatomoTracker [I] Finished dispatching events
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 16AF14A7-352E-4727-9759-857D31C041B3, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/moreVC), actionName: ["moreVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B40AC8D1-42D8-485D-B0BE-48E1B55E12C3, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/assessmentTestVC), actionName: ["assessmentTestVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: EB96A4F0-DC62-4D58-9C99-8854CC779D91, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/currentTestsAssessmentVC), actionName: ["currentTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B9D58A1F-574B-423D-9767-FA9AD8D7B46C, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:13 +0000, url: Optional(http://com.english-attack.qioz/pastTestsAssessmentVC), actionName: ["pastTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: D3807B13-FB06-406C-B5FC-39D15F985C5E, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:16 +0000, url: Optional(http://com.english-attack.qioz/accountProfileVC), actionName: ["accountProfileVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 5F55E9B4-57A3-450D-95BB-C7B9AB06D53F, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:21 +0000, url: Optional(http://com.english-attack.qioz/supportVC), actionName: ["supportVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 131952DD-30F6-4864-8C87-CB675C596336, siteId: "60", visitor: MatomoTracker.Visitor(id: "815B547CFB1C4C4F", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 35, lastVisit: 2020-05-04 07:19:04 +0000, firstVisit: 2020-04-15 14:07:17 +0000), date: 2020-05-04 07:40:35 +0000, url: Optional(http://com.english-attack.qioz/languagesVC), actionName: ["languagesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://stats.iledefrance.fr/matomo.php) with header Optional(["User-Agent": " MatomoTracker SDK URLSessionDispatcher", "Content-Type": "application/json; charset=utf-8"])
MatomoTracker [I] Dispatched batch of 7 events.
MatomoTracker [I] Finished dispatching events
MatomoTracker [I] No need to dispatch. Dispatch queue is empty.

brototyp · 2020-05-04T08:49:03Z

Thanks a lot @SSenocico, that helps! I can see we are missing the MatomoTracker [D] userAgent generated: line, so it falls back to just our prefix.

Does the project override the user agent some how?

I'll add some more logs and we can go for another round of testing here. I think we are slowly inching forward.

ThomasGoehringer · 2020-05-04T08:55:26Z

My log looks the same with the userAgent line missing.

SSenocico · 2020-05-04T09:02:59Z

@brototyp

Does the project override the user agent some how?

No, not at all.

brototyp · 2020-05-10T14:28:58Z

Alright. I added a few more logs to the custom branch. Can you try the same again?

SSenocico · 2020-05-11T09:50:28Z

@brototyp
These are the new logs:

MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 00C0CFFF-62E7-4B13-9879-6492FEBE8191, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:10 +0000, url: Optional(http://com.english-attack.qioz/tabBarVC), actionName: ["tabBarVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: true, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 6F54108A-B11C-4283-B761-F82611527E59, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:10 +0000, url: Optional(http://com.english-attack.qioz/homeVC), actionName: ["homeVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 6CF42CBD-1996-40A4-A00C-120498D7B15E, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/moreVC), actionName: ["moreVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 68033B6B-23A6-4B4B-9177-765B3C94D857, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/assessmentTestVC), actionName: ["assessmentTestVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B6E7F993-39D1-4CDC-ACDD-39D20C3A0AD0, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/currentTestsAssessmentVC), actionName: ["currentTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 9E6E284D-744F-4667-8356-D60B8325D667, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/pastTestsAssessmentVC), actionName: ["pastTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: D99A65CA-8F14-445C-8290-052906A75760, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:37 +0000, url: Optional(http://com.english-attack.qioz/accountProfileVC), actionName: ["accountProfileVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://qioz.matomo.cloud/matomo.php) with header Optional(["User-Agent": "Mozilla/5.0 (x86_64; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher", "Content-Type": "application/json; charset=utf-8"])
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 1A7AFB53-E8C0-458C-B17C-9086AB85213B, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:10 +0000, url: Optional(http://com.english-attack.qioz/tabBarVC), actionName: ["tabBarVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: true, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 0F5426BC-3028-4CA4-9010-87F91EE6234D, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:10 +0000, url: Optional(http://com.english-attack.qioz/homeVC), actionName: ["homeVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: F585325A-7C6F-419D-9786-FF6F6C9594E7, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/moreVC), actionName: ["moreVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B31823FD-52E4-4FF2-B583-4D422AF140D8, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/assessmentTestVC), actionName: ["assessmentTestVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: D9314507-32C4-426B-A5A3-FB7ED3D6C278, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/currentTestsAssessmentVC), actionName: ["currentTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 7A3C54A8-07C8-493D-901E-E0E933D86B30, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:35 +0000, url: Optional(http://com.english-attack.qioz/pastTestsAssessmentVC), actionName: ["pastTestsAssessmentVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 0CB80596-984B-49DD-AE31-C407F05E8F8F, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 19, lastVisit: 2020-05-11 07:52:54 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 09:49:37 +0000, url: Optional(http://com.english-attack.qioz/accountProfileVC), actionName: ["accountProfileVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://stats.iledefrance.fr/matomo.php) with header Optional(["User-Agent": "Mozilla/5.0 (x86_64; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher", "Content-Type": "application/json; charset=utf-8"])
MatomoTracker [I] Dispatched batch of 7 events.
MatomoTracker [I] Finished dispatching events
MatomoTracker [I] Dispatched batch of 7 events.
MatomoTracker [I] Finished dispatching events

brototyp · 2020-05-11T10:06:26Z

That's interesting. Now there is a proper userAgent in these requests. Can you check if this worked on the backend side and if you now got the information there?
I am not sure why it worked this time though. Still something we have to figure out.

jigar007 · 2020-05-11T10:19:54Z

@brototyp I am having the same issue. UserAgent is missing in my logs.
I tried bugfix/329-missing-device-info and still can't find the user agent in log.

brototyp · 2020-05-11T10:53:37Z

@brototyp I am having the same issue. UserAgent is missing in my logs.
I tried bugfix/329-missing-device-info and still can't find the user agent in log.

Can you please attach your logs?

SSenocico · 2020-05-11T11:18:17Z

@brototyp Seems that now it appears:

Other logs:

MatomoTracker [V] Queued event: Event(uuid: A92510A1-771F-49B3-B829-98DDBF303BB4, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/exercisesVC), actionName: ["exercisesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [V] Queued event: Event(uuid: 9DFDE1EE-5A92-41A4-8123-44D64B52FACE, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/exercisesVC), actionName: ["exercisesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [V] Queued event: Event(uuid: 9F0362B9-72E1-4ABA-9AC1-0CB67252C14A, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/vocabQuickViewVC), actionName: ["vocabQuickViewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
MatomoTracker [V] Queued event: Event(uuid: 14B91FB1-A5B0-4DF3-89B9-E16C55BA92EF, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/vocabQuickViewVC), actionName: ["vocabQuickViewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)
2020-05-11 14:14:28.145469+0300 QIOZ[8808:206757] <CATransformLayer: 0x600001bd0f40> - changing property contentsGravity in transform-only layer, will have no effect
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 0D66DBD1-77F0-4C0A-92B7-468C91197140, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:20 +0000, url: Optional(http://com.english-attack.qioz/albumVC), actionName: ["albumVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: B7D7D422-E696-44FF-8094-CF36AF614D13, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:22 +0000, url: Optional(http://com.english-attack.qioz/catalogVCNav), actionName: ["catalogVCNav"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 4BF8B7D2-8214-4EFB-B06E-BBFE5014E2B7, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:26 +0000, url: Optional(http://com.english-attack.qioz/videoBoosterPreviewVC), actionName: ["videoBoosterPreviewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: A92510A1-771F-49B3-B829-98DDBF303BB4, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/exercisesVC), actionName: ["exercisesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 9F0362B9-72E1-4ABA-9AC1-0CB67252C14A, siteId: "1", visitor: MatomoTracker.Visitor(id: "33B1B3BB2EA84982", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/vocabQuickViewVC), actionName: ["vocabQuickViewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://qioz.matomo.cloud/matomo.php) with header Optional(["Content-Type": "application/json; charset=utf-8", "User-Agent": "Mozilla/5.0 (x86_64; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher"])
MatomoTracker [I] Start dispatching events
MatomoTracker [V] Sending events [MatomoTracker.Event(uuid: 4F739988-4432-4C41-9967-7B8E28773ECF, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:20 +0000, url: Optional(http://com.english-attack.qioz/albumVC), actionName: ["albumVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: CC56ABBA-F9AE-4520-934B-11507F756918, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:23 +0000, url: Optional(http://com.english-attack.qioz/catalogVCNav), actionName: ["catalogVCNav"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 9C1A4974-7B69-49B2-A28E-A9DD3081CA36, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:26 +0000, url: Optional(http://com.english-attack.qioz/videoBoosterPreviewVC), actionName: ["videoBoosterPreviewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 9DFDE1EE-5A92-41A4-8123-44D64B52FACE, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/exercisesVC), actionName: ["exercisesVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil), MatomoTracker.Event(uuid: 14B91FB1-A5B0-4DF3-89B9-E16C55BA92EF, siteId: "60", visitor: MatomoTracker.Visitor(id: "E626EB4958784CEC", forcedId: nil, userId: nil), session: MatomoTracker.Session(sessionsCount: 27, lastVisit: 2020-05-11 10:12:10 +0000, firstVisit: 2020-05-07 09:17:26 +0000), date: 2020-05-11 11:14:28 +0000, url: Optional(http://com.english-attack.qioz/vocabQuickViewVC), actionName: ["vocabQuickViewVC"], language: "en;q=1.0,ro-RO;q=0.9", isNewSession: false, referer: nil, screenResolution: (414.0, 896.0), customVariables: [], eventCategory: nil, eventAction: nil, eventName: nil, eventValue: nil, campaignName: nil, campaignKeyword: nil, searchQuery: nil, searchCategory: nil, searchResultsCount: nil, dimensions: [], customTrackingParameters: [:], contentName: nil, contentPiece: nil, contentTarget: nil, contentInteraction: nil, goalId: nil, revenue: nil, orderId: nil, orderItems: [], orderRevenue: nil, orderSubTotal: nil, orderTax: nil, orderShippingCost: nil, orderDiscount: nil, orderLastDate: nil)] to Optional(https://stats.iledefrance.fr/matomo.php) with header Optional(["Content-Type": "application/json; charset=utf-8", "User-Agent": "Mozilla/5.0 (x86_64; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148 MatomoTracker SDK URLSessionDispatcher"])
MatomoTracker [I] Dispatched batch of 5 events.
MatomoTracker [I] Finished dispatching events
MatomoTracker [I] Dispatched batch of 5 events.
MatomoTracker [I] Finished dispatching events

jigar007 · 2020-05-11T11:18:39Z

@brototyp Here is the log related to matomo:
MatomoTracker [I] Start dispatching events
MatomoTracker [I] Dispatched batch of 1 events.2020-05-11 21:15:52.179467+1000
MatomoTracker [I] Finished dispatching events
MatomoTracker [I] No need to dispatch. Dispatch queue is empty.
MatomoTracker [I] No need to dispatch. Dispatch queue is empty.
MatomoTracker [I] No need to dispatch. Dispatch queue is empty.

Actually, I have just added Matomo to my app and still exploring docs, but getting useragent and up and running is at most priority. (I mean device and os detection in matomo cloud)

jigar007 · 2020-05-11T11:34:57Z

@brototyp It seems there is some threading issue (in the callback of user agent setting), I have tried to debug it using breakpoints.

I have added '7.0.1' and it is working fine now.

brototyp · 2020-05-23T13:57:57Z

Hey @SSenocico, thanks for your effort in debugging this issue together with me. I updated the bugfix/329-missing-device-info branch once again and removed most of the logging. Can you have one more try on that one? If it works, I think we found the issue for this bug \o/

SSenocico · 2020-05-27T16:07:20Z

I tested it again and it all seems to work fine. I checked the dashboard and all the events are there. From my side, I confirm that this issue is now resolved 🥳🎉

ThomasGoehringer · 2020-05-28T07:28:05Z

~~How fast should the device information appear?~~

Alright, I can confirm the issue as resolved, too.

brototyp · 2020-05-28T09:28:46Z

Thanks a lot! That was a tricky thing to find out.

brototyp · 2020-06-01T15:03:33Z

Alright. This is merged and will be part of the next release. Thanks for the help!

brototyp added the bug label May 24, 2020

brototyp closed this as completed Jun 1, 2020

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Device information and operating system not being tracked #329

Device information and operating system not being tracked #329

ThomasGoehringer commented Jan 7, 2020

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brototyp commented Jun 1, 2020

Device information and operating system not being tracked #329

Device information and operating system not being tracked #329

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ThomasGoehringer commented Jan 7, 2020

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