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Start up error when booting up computer #17700

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threegoodboys opened this issue Apr 12, 2022 · 6 comments
Closed
1 task done

Start up error when booting up computer #17700

threegoodboys opened this issue Apr 12, 2022 · 6 comments
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Issue-Bug Something isn't working Resolution-Helped User Could help the user by a problem they had

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@threegoodboys
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Microsoft PowerToys version

0.57.2.0

Running as admin

  • Yes

Area(s) with issue?

General

Steps to reproduce

Whenever I start up pc with latest Windows 10, Power Toys loads but the error window with message comes up. Message attached in Actual Behavior section.

✔️ Expected Behavior

No error message.

❌ Actual Behavior

2022-04-12.txt

Other Software

No response
@threegoodboys threegoodboys added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Apr 12, 2022
@jaimecbernardo
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/bugreport

@ghost ghost added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Apr 12, 2022
@ghost
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ghost commented Apr 12, 2022

Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!
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@threegoodboys
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PowerToysReport_2022-04-12-14-17-56.zip

@ghost ghost added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Apr 12, 2022
@jaimecbernardo
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This might be caused by some older files not being uninstalled correctly.
Would you mind:
1 - Uninstall PowerToys.
2 - See if the PowerToys install directory (default: C:\Program Files\PowerToys) is still there. If it is, delete it manually.
3 - Install PowerToys.

Please let us know if this works for you.

/needinfo

@ghost ghost added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Apr 12, 2022
@threegoodboys
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I uninstalled it and afterwards there was no folders left in Programs, but there was folders containing data in AppData/Local from a March 2022 version remaining. I deleted those and then reinstalled PowerToys. Restarted PC and now everything works fine with no errors.

@ghost ghost added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Apr 12, 2022
@jaimecbernardo
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Thanks for the feedback. :)

@jaimecbernardo jaimecbernardo added Resolution-Helped User Could help the user by a problem they had and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Apr 12, 2022
This was referenced Dec 29, 2024
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@jaimecbernardo @threegoodboys