WSL 2.2.4 MSI Install failure - Failed to install the MSIX package (error: Package was not found. )

[AnXmail]

Windows Version

Microsoft Windows 11 [OS Build: 10.0.26100.2033]

WSL Version

2.2.4.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

No response

Distro Version

No response

Other Software

No response

Repro Steps

During the installation of Windows 11 OS and while in audit mode, we encounter an installation failure when attempting to install the WSL 2.2.4 MSI installer.

The logs indicate the following error message:

"MSI (s) (4C!B0) [15:23:49:871]: Product: Windows Subsystem for Linux -- Failed to install the MSIX package (error: Package was not found)."

This issue occurs with a frequency of approximately 15%

Expected Behavior

Successful Install in audit mode.

Actual Behavior

Installation failed

Diagnostic Logs

WSL_2.2.4_MSI_Install_failure.log

[github-actions]

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

[AnXmail]

Attached Installation failure Logs

WSL_2.2.4_MSI_Install_failure.log

[github-actions]

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Closed similar issues:

• WSL 2.4.10.0 x64 MSI won't install (#12563), similarity score: 0.81
• WSL msi will not install via Intune (#10906), similarity score: 0.79
• Installing Windows Subsystem for Linux Error (#11430), similarity score: 0.75
• Cannot install latest WSL version from Microsoft Store or Github repo (#10640), similarity score: 0.73
• wsl.2.1.3.0.x64.msi package does not install or update windows Subsystem for Linux. (#11190), similarity score: 0.72

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[OneBlue]

Thank you @AnXmail. This is interesting. What do you mean by 'audit mode' ?

Also, could you capture /logs while the MSI installation is running ?

[microsoft-github-policy-service]

Hello! Could you please provide more logs to help us better diagnose your issue?

To collect WSL logs, download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging

If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue.

Thank you!