Stuck on splash screen.

[Mesum-Hussain]

I can't help but notice that since two weeks or so, whenever I try to open dio hub it just get stuck on the splash screen and doesn't open. This problem is not solved even after reinstalling it.

[namanshergill]

What version are you on? This was a bug in the initial versions that was fixed in August.

Also your phone model and OS information with reproduction steps (if any) would be helpful

[Mesum-Hussain]

What version are you on?

Just uninstalled and reinstalled it again from Play Store. Probably the latest version. Play Store says I have early access to this app, mentioning in case if that would make any difference.

Also your phone model and OS information

Phone: Oppo F19 Pro
OS: Color OS Version 11.1 (based on Android 11).

with reproduction steps (if any) would be helpful

1. install from Play Store.
2. open the app after installation.

[wasi-master]

I tested on OPPO F17 with ColorOS 11.1 (Android 11) and it works fine for me

[namanshergill]

I tested on OPPO F17 with ColorOS 11.1 (Android 11) and it works fine for me

Yeah same, it'll be hard to fix the bug without knowing what really might be causing it.

[Mesum-Hussain]

I tested on OPPO F17 with ColorOS 11.1 (Android 11) and it works fine for me

Yeah same, it'll be hard to fix the bug without knowing what really might be causing it.

I just now reinstalled it again.

Version: 0.3.2-beta

From Play Store.

Still the same problem.

I wonder what's wrong.

[namanshergill]

Do you have flutter installed on your system?

If yes:
Try connecting your phone to your system after enabling USB debugging and run flutter logs in your terminal. You should be able to see the error when you try to launch the app.

If no:
Give me a while, I'll try to think of something else that could help us figure out the issue.

[namanshergill]

The source of the issue the last time around:

juliansteenbakker/flutter_secure_storage#248

But I had already included a workaround in the app for the same, so it's likely something else is causing it.

[namanshergill]

Try clearing app data from settings and launching it again.

I know you reinstalled the app from the play store but some data in Android keychain persists even through reinstalls.

[Mesum-Hussain]

Try clearing app data from settings and launching it again.

I know you reinstalled the app from the play store but some data in Android keychain persists even through reinstalls.

Wow, this actually worked!
Replying you from Diohub.
Thanks! 😊

[namanshergill]

Quick question, did you by any chance switch your phone/factory reset recently, after which this issue showed up?

[namanshergill]

Even if there's a way to fix it I'll try to see what caused it so that it could be prevented

[Mesum-Hussain]

Quick question, did you by any chance switch your phone/factory reset recently, after which this issue showed up?

Yeah actually this is my new phone. Now that I think, I didn't download Diohub on it on my own.....it got downloaded automatically when I synced my Google account in my new phone.

Earlier I was using Redmi 6 pro.

[namanshergill]

Quick question, did you by any chance switch your phone/factory reset recently, after which this issue showed up?

Yeah actually this is my new phone. Now that I think, I didn't download Diohub on it on my own.....it got downloaded automatically when I synced my Google account in my new phone.

Earlier I was using Redmi 6 pro.

I see. I was able to reproduce this issue on setting up my phone from scratch. The reproduction steps are very hard to repeat so it might take a while to figure it out.

[namanshergill]

Fixed in 03cfde3