Migrate Issue to discussion in nodejs/help

[AugustinMauroy]

Migrate Issue to discussion in nodejs/help

I propose to migrate the issues on the nodejs/help repo to discussion.

The major advantage is the "mark as solved" feature. It allows you to put a comment as a solution. And it is displayed below the question.

The sections in the dissection allow to organize the types of help.

There is also a way to make templates like in the issues.

The sections that could be set up:

• Question: This is a section to ask questions.
• Problem: This an section to put our issue an have answers of community and if it's bug an issue will open in correct repo.
• Feedback: This section allows you to say what you think of nodejs and what could be improved. When the comment is interesting, well written... A ping could be made to the concerned team that takes into account the opinion of our community.

Ref:

Docs GitHub about discussion
Docs Github about issue

[aduh95]

/cc @nodejs/tsc

[ovflowd]

@AugustinMauroy could you update the "docs" links to be in "English"?

[AugustinMauroy]

@ovflowd Done!

[targos]

Is there an existing tool to do it?

[ovflowd]

GitHub itself allows to convert issues as discussions, but not sure if in bull. Need to investigate. But pretty sure there might be 3rd party tool that does that.

[AugustinMauroy]

You can click on a button to pass an issue in discussion. But since there are 600 issues I think that searching or developing a tool would be smarter.

[targos]

This is a little bit in conflict with #679. I think it could be confusing to have two user/help-related discussion forums.

[AugustinMauroy]

For me it is necessary to have the discussion org for collaborative work and feedback. And the discution help for the discussion between our community

[targos]

I mean, https://github.com/nodejs/node/discussions is already used for help discussions, not for org collaboration.

[avivkeller]

FWIW there is a proposal to complete disable nodejs/node's discussions, so IMO this should be discussed again.

From a triage perspective, I am +1, as discussions have categories, answerability, and more that is useful for support-requests (nodejs/help), but not-so-much for issues (nodejs/node)