diff --git a/.source b/.source
index d034791c4e3..139dc582124 160000
--- a/.source
+++ b/.source
@@ -1 +1 @@
-Subproject commit d034791c4e39516d4a9e4161e632fa7dcef5bb39
+Subproject commit 139dc582124cbeae3eb5f5b510fc209628e079ed
diff --git a/apps/api/src/.example.env b/apps/api/src/.example.env
index 9ba67945c27..a10ede1969e 100644
--- a/apps/api/src/.example.env
+++ b/apps/api/src/.example.env
@@ -90,5 +90,6 @@ PLAIN_CARDS_HMAC_SECRET_KEY='PLAIN_CARDS_HMAC_SECRET_KEY'
 
 NOVU_INTERNAL_SECRET_KEY=
 NOVU_SECRET_KEY='NOVU_SECRET_KEY'
+
 # expressed in seconds or a string describing a time span [zeit/ms](https://github.com/zeit/ms.js).  Eg: 60, "2 days", "10h", "7d"
 SUBSCRIBER_WIDGET_JWT_EXPIRATION_TIME='15 days'
diff --git a/apps/api/src/app/support/usecases/plain-cards.usecase.ts b/apps/api/src/app/support/usecases/plain-cards.usecase.ts
index 4592ba09f99..0eb5fd1056b 100644
--- a/apps/api/src/app/support/usecases/plain-cards.usecase.ts
+++ b/apps/api/src/app/support/usecases/plain-cards.usecase.ts
@@ -35,8 +35,7 @@ export class PlainCardsUsecase {
     private userRepository: UserRepository
   ) {}
   async fetchCustomerDetails(command: PlainCardsCommand) {
-    const key = process.env.NOVU_REGION === 'eu-west-2' ? 'customer-details-eu' : 'customer-details-us';
-
+    const key = `customer-details-${process.env.NOVU_REGION}`;
     if (!command?.customer?.externalId) {
       return {
         data: {},
@@ -51,7 +50,7 @@ export class PlainCardsUsecase {
               },
               {
                 componentText: {
-                  text: 'This user is not yet registered on Novu',
+                  text: 'This user is not yet registered in this region',
                 },
               },
             ],
@@ -61,6 +60,29 @@ export class PlainCardsUsecase {
     }
 
     const organizations = await this.organizationRepository.findUserActiveOrganizations(command?.customer?.externalId);
+    if (!organizations) {
+      return {
+        data: {},
+        cards: [
+          {
+            key,
+            components: [
+              {
+                componentSpacer: {
+                  spacerSize: 'S',
+                },
+              },
+              {
+                componentText: {
+                  text: 'This user is not yet registered in this region',
+                },
+              },
+            ],
+          },
+        ],
+      };
+    }
+
     const sessions = await this.userRepository.findUserSessions(command?.customer?.externalId);
 
     return {
diff --git a/apps/api/src/config/env.validators.ts b/apps/api/src/config/env.validators.ts
index 2bb75a1a5bb..fa3e94dbcba 100644
--- a/apps/api/src/config/env.validators.ts
+++ b/apps/api/src/config/env.validators.ts
@@ -42,6 +42,7 @@ export const envValidators = {
   API_ROOT_URL: url(),
   NOVU_INVITE_TEAM_MEMBER_NUDGE_TRIGGER_IDENTIFIER: str({ default: undefined }),
   SUBSCRIBER_WIDGET_JWT_EXPIRATION_TIME: str({ default: '15 days' }),
+  NOVU_REGION: str({ default: 'local' }),
 
   // Novu Cloud third party services
   ...(processEnv.IS_SELF_HOSTED !== 'true' &&