Issues running connect_and_grab.py on MotionCam-3D Color S

[MohamedTEV]

Hi, I am using MotionCam-3D S to capture RGB and depth data.
I am using the script connect_and_grab.py provided in the repository. When I launch the code, the camera flashes indicating that it was detected, but then it fails to grab the frames and prompts the error below:

(photoneo) C:\Users\mmedl\Desktop\photoneo-python-examples-main\GigE-V\harvesters\basic>python connect_and_grab.py THR-043

Loading: C:\Program Files\MATRIX VISION\mvIMPACT Acquire\bin\x64\mvGenTLProducer.cti
Connecting to: THR-043

Traceback (most recent call last):
File "C:\Users\mmedl\Desktop\photoneo-python-examples-main\GigE-V\harvesters\basic\connect_and_grab.py", line 69, in
main(device_id)
File "C:\Users\mmedl\Desktop\photoneo-python-examples-main\GigE-V\harvesters\basic\connect_and_grab.py", line 42, in main
with ia.fetch(timeout=15) as buffer:
File "C:\Users\mmedl\anaconda3\envs\photoneo\lib\site-packages\harvesters\core.py", line 2562, in fetch
buffer = self._fetch(monitor=monitor,
File "C:\Users\mmedl\anaconda3\envs\photoneo\lib\site-packages\harvesters\core.py", line 2432, in _fetch
raise TimeoutException
_gentl.TimeoutException