Bug: Claude 3.5 Sonnet Copilot response issues "I'm Sorry something went wrong with the processing..."

[mark-at-pieces]

Software

Copilot Module

Operating System / Platform

macOS, Windows, Linux

Your Pieces OS Version

11.0.0

Early Access Program

• Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

Hey 👋,

We are experiencing some issues on and off w/ Claude Sonnet 3.5 within the Copilot Modules of all the applications.

If you are experiencing this issue please first:

1. change the Model runtime to OpenAI or Gemini as these are working very consistently.
2. Ensure you sign in to the Pieces Ecosystem, this will ensure that you have a larger rate limit than those users who are NOT authenticated.

Please feel free to comment in this thread if you are experiencing similar issues!

[pieces-support-bot]

Hi @mark-at-pieces - Thank you so much for creating this issue. Your issue has been automatically triaged and routed to the proper Pieces team member. Look for a follow-up within the next 24 hours.

Based on the details you provided, you might find these related issues helpful:

• Copilot Bug: 'I'm sorry. Something went wrong with processing. Please wait a few minutes and try again.'
• I can't use any GPT models other than 'GPT-4o Mini'
• Not generating the response

In the meantime, please check out these helpful resources:

• Existing Issues: https://github.com/pieces-app/support/issues
• Documentation: https://docs.pieces.app
• YouTube Channel: https://www.youtube.com/@getpieces

We appreciate your patience and contribution to making Pieces better!