SuiteCRM 8 No way to "opt in" contacts for email campaigns, email campaigns won't send #113
Labels
Area: Contacts
Issues & PRs related to all things regarding contacts
Area: Emails
Issues & PRs related to all things regarding emails & email module
Priority:Important
Issues & PRs that are important; broken functions; errors; there are workarounds
Type: Bug
Something isn't working
Issue
When creating an email campaign and in "email settings" if opt in is enabled you cannot send emails to any contacts/leads because there is no way to "opt in". This field is missing in SuiteCRM 8. In SuiteCRM 7 there is a specific checkbox to "opt in" a contact, which allows email campaigns to be sent to them if "opt in" is enabled in settings.
Email settings:
Opt in in contact not present in SuiteCRM 8:
For comparison, in SuiteCRM 7 you can opt in a contact:
Expected Behavior
The field should be present in leads/contacts/targets to be able to opt in the contact so that email campaigns work like they are supposed to.
The way it should work (and does in 7) is if email opt in is enabled in email settings, anyone not specifically opted in will be supressed in email campaigns. This is impossible in 8 because there is no longer an option to opt in the contact.
Actual Behavior
The option to opt in is missing from contact/target/lead making it impossible to send email campaigns with "opt in" selected in email settings.
Possible Fix
Add the option to the edit detail view and list of options. (I tried looking for it in the dropdown editor but didn't find it).
Steps to Reproduce
Context
I'm thinking this is pretty high priority as most countries required opted in email these days and since this function does not work in SuiteCRM 8, essentially email campaigns do not work.
Your Environment
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