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SuiteCRM 8 No way to "opt in" contacts for email campaigns, email campaigns won't send #113

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pstevens71 opened this issue Jun 21, 2022 · 0 comments
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Area: Contacts Issues & PRs related to all things regarding contacts Area: Emails Issues & PRs related to all things regarding emails & email module Priority:Important Issues & PRs that are important; broken functions; errors; there are workarounds Type: Bug Something isn't working

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@pstevens71
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Issue

When creating an email campaign and in "email settings" if opt in is enabled you cannot send emails to any contacts/leads because there is no way to "opt in". This field is missing in SuiteCRM 8. In SuiteCRM 7 there is a specific checkbox to "opt in" a contact, which allows email campaigns to be sent to them if "opt in" is enabled in settings.

Email settings:

email settings

Opt in in contact not present in SuiteCRM 8:

opt im

For comparison, in SuiteCRM 7 you can opt in a contact:

7 opt in

Expected Behavior

The field should be present in leads/contacts/targets to be able to opt in the contact so that email campaigns work like they are supposed to.

The way it should work (and does in 7) is if email opt in is enabled in email settings, anyone not specifically opted in will be supressed in email campaigns. This is impossible in 8 because there is no longer an option to opt in the contact.

Actual Behavior

The option to opt in is missing from contact/target/lead making it impossible to send email campaigns with "opt in" selected in email settings.

Possible Fix

Add the option to the edit detail view and list of options. (I tried looking for it in the dropdown editor but didn't find it).

Steps to Reproduce

  1. In email settings set "opt in settings" to "Opt in"
  2. Create an email campaign
  3. Try to send it (or even test email)
  4. All emails will be supressed because they have not opted in.

Context

I'm thinking this is pretty high priority as most countries required opted in email these days and since this function does not work in SuiteCRM 8, essentially email campaigns do not work.

Your Environment

  • SuiteCRM Version used: 8.1.1
  • Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome
  • Environment name and version (e.g. MySQL, PHP 7): 7.4
  • Operating System and version (e.g Ubuntu 16.04): Centos 7/WHM/Cpanel
@johnM2401 johnM2401 added Type: Bug Something isn't working Priority:Important Issues & PRs that are important; broken functions; errors; there are workarounds Area: Emails Issues & PRs related to all things regarding emails & email module Area: Contacts Issues & PRs related to all things regarding contacts labels Jun 28, 2022
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Labels
Area: Contacts Issues & PRs related to all things regarding contacts Area: Emails Issues & PRs related to all things regarding emails & email module Priority:Important Issues & PRs that are important; broken functions; errors; there are workarounds Type: Bug Something isn't working
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