Error: Unable to obtain claim code

[ukd1]

I get Error: Unable to obtain claim code when trying to claim my photon.

russ$ particle setup
                  _   _      _        _
 _ __   __ _ _ __| |_(_) ___| | ___  (_) ___
| '_ \ / _` | '__| __| |/ __| |/ _ \ | |/ _ \
| |_) | (_| | |  | |_| | (__| |  __/_| | (_) |
| .__/ \__,_|_|   \__|_|\___|_|\___(_)_|\___/
|_|                     https://particle.io/

> Setup is easy! Let's get started...
> It appears as though you are already logged in as [email protected]
? Would you like to log in with a different account? No

! PROTIP: Hold the MODE/SETUP button on your device until it blinks blue!
! PROTIP: Please make sure you are connected to the internet. 

> No devices detected via USB.
? Would you like to scan for nearby Photons in Wi-Fi setup mode? Yes

! PROTIP: Wireless setup of Photons works like a wizard!
! PROTIP: We will automagically change the Wi-Fi network to which your computer is connected.
! PROTIP: You may lose your connection to the internet for a moment.

? Found "Photon-EWVK". Would you like to perform setup on this one now? Yes

! PROTIP: You will need to know the password for your Wi-Fi network (if any) to proceed.
! PROTIP: You can press ctrl + C to quit setup at any time.

> > [Error: Unable to obtain claim code]
! PROTIP: We need an active internet connection to successfully complete setup.
! PROTIP: Are you currently connected to the internet? Please double-check and try again.

I found this, but there is no solution there.

Any ideas?

I'm on a 2012 MBP Retina, running 10.10.3. particle cli version info;

$ npm info particle-cli

{ name: 'particle-cli',
  description: 'Simple Node commandline application for working with your Particle devices and using the Particle Cloud',
  'dist-tags': { latest: '1.5.11' },
  versions: 
   [ '1.5.0',
     '1.5.1',
     '1.5.2',
     '1.5.3',
     '1.5.4',
     '1.5.5',
     '1.5.6',
     '1.5.7',
     '1.5.8',
     '1.5.9',
     '1.5.10',
     '1.5.11' ],
  maintainers: 
   [ 'nexxy <[email protected]>',
     'brycekahle <[email protected]>' ],
  time: 
   { modified: '2015-05-28T20:22:12.441Z',
     created: '2015-05-15T04:30:10.272Z',
     '1.5.0': '2015-05-15T04:30:10.272Z',
     '1.5.1': '2015-05-15T22:24:23.845Z',
     '1.5.2': '2015-05-16T00:42:54.971Z',
     '1.5.3': '2015-05-16T07:31:02.698Z',
     '1.5.4': '2015-05-18T00:32:09.649Z',
     '1.5.5': '2015-05-18T22:14:21.533Z',
     '1.5.6': '2015-05-19T00:59:47.326Z',
     '1.5.7': '2015-05-20T00:14:47.082Z',
     '1.5.8': '2015-05-20T00:23:31.297Z',
     '1.5.9': '2015-05-22T02:19:09.094Z',
     '1.5.10': '2015-05-22T02:25:27.158Z',
     '1.5.11': '2015-05-28T20:22:12.441Z' },
  homepage: 'https://github.com/spark/particle-cli#readme',
  repository: 
   { type: 'git',
     url: 'git+https://github.com/spark/particle-cli.git' },
  contributors: 
   [ 'Kenneth Lim (https://github.com/kennethlimcp)',
     'David Washington (https://github.com/dwcares)',
     'TJ Hunter (https://github.com/Hypnopompia)',
     'Udo Kramer (https://github.com/optikfluffel)',
     'vk2tds (https://github.com/vk2tds)',
     'Emily Rose (https://github.com/emilyrose)',
     'Kyle Marsh (https://github.com/kylemarsh)',
     'Harrison Jones (https://github.com/harrisonhjones)',
     'Bryce Kahle (https://github.com/brycekahle)' ],
  author: 'David Middlecamp',
  bugs: { url: 'https://github.com/spark/particle-cli/issues' },
  readmeFilename: 'README.md',
  license: 'LGPL-3.0',
  version: '1.5.11',
  bin: { particle: './bin/particle.js' },
  main: './app.js',
  engines: { node: '^0.10.0' },
  dependencies: 
   { chalk: '^1.0.0',
     'cli-spinner': '^0.2.1',
     glob: '^4.2.1',
     'hogan.js': '^2.0.0',
     inquirer: '^0.8.2',
     moment: '^2.9.0',
     'node-wifiscanner2': '^1.0.0',
     request: '^2.46.0',
     serialport: '^1.5.0',
     'softap-setup': '^1.1.4',
     when: '^3.7.2',
     xtend: '^4.0.0' },
  preferGlobal: true,
  gitHead: '579715a0f46ea5d17bb3cc3b0a12e929c91ae3be',
  scripts: {},
  dist: 
   { shasum: '769d9f4ac86977f4901a0beb790f833adfa13ecc',
     tarball: 'http://registry.npmjs.org/particle-cli/-/particle-cli-1.5.11.tgz' },
  directories: {} }

[KarbonDallas]

hey @ukd1!

Sorry to hear you're having trouble! Are you by chance already connected to the Photon when executing this command?

EDIT: Connected as in connected to the Photon-EWVK Wi-Fi network?

[ukd1]

@emilyrose thanks! nope - I was connected to my home wifi network :)

[jnm2]

We are having this issue too. Latest spark-server and latest particle-cli. Not sure if this is a server issue or a client issue. Any workarounds?

The particle-cli command line shows exactly what @ukd1 posted (except with Photon-CWYC).

The server terminal window shows:

[Sat, 11 Jul 2015 23:46:12 GMT] "POST /v1/device_claims HTTP/1.1" 404 9 "-" "-"

[ukd1]

@emilyrose this is still happening. I've worked around it by pairing using the iPhone app; but still your tooling appears broken.

I tried over wifi, plus usb.

  Model Name:   MacBook Pro
  Model Identifier: MacBookPro10,1
  Processor Name:   Intel Core i7
  Processor Speed:  2.3 GHz

[dmiddlecamp]

Hi @ukd1,

Are you using the local cloud, or the main Particle cloud?

I've noticed some people mention the local cloud, and as far as I know, the claim_code functionality hasn't been extended to the local cloud yet. You can claim photons using the normal process of particle core add device_id when working locally.

Thanks,
David

[ukd1]

@dmiddlecamp no idea what that is; I was using the web interface; I tried in the downloadable one after this and thats broken too.

For the error reported, I'm just using the CLI tool (this project) and I just typed

particle setup

that's all 👍

[jnm2]

I can see from the code the local cloud has the API /claim_device (source link) set up which looks like an oversight since it does not match /device_claims (source link). If it behaves the same for the public cloud like @ukd1 is saying, it sounds like the issue is on the particle-cli side.

I didn't know about particle core add. Mine's a Photon, so I'll have to see if there's an equivalent for that when I get my hands on it again.

[dmiddlecamp]

core add will still work for a photon, the claim code is just a new way of registering devices meant to simplify claiming for consumer devices, as well as solve some issues when using devices at big conferences / hackathons.

[brycekahle]

@ukd1 I've seen that error when the access token is expired or invalid. Can you try to logout and then login?

[ukd1]

@brycekahle I did that at the time, also I fixed for myself by using the app. I don't really have much time to play, so likely won't be able to help any further now I've worked around it for me...sorry.

[dmiddlecamp]

we saw this recently during the hackathon, I don't have more details, but I think we saw it with a good access token.

[jordanh]

Hiya, just ran into this myself this evening with my new Internet Button. Installed node 0.12.7 using nodenv and set it as my global environment. Then fresh npm install -g particle-cli and finally particle setup. My particle module was blinking blue and plugged into my local USB port. Error message was "[Error: Unable to obtain claim code]". I will try provisioning using the iOS app and report back...

[jordanh]

I was able to claim the device successfully with the iOS app. @emilyrose let me know if you'd like me to debug it with you, here to help!

[miql]

After logging out, then logging back in, I was successfully able to claim my Photon.

I, originally, logged in earlier today around noon on my work network, then tried to claim my Photon at home, hours later.

Similarly, I encountered:

! PROTIP: There was a network error while connecting to the cloud...
! PROTIP: We need an active internet connection to successfully complete setup.
! PROTIP: Are you currently connected to the internet? Please double-check and try again.

and

{ error: 'invalid_token',
  error_description: 'The access token provided is invalid.' }

A friendly message about invalidation would be helpful.