Troubleshooting

This page provides troubleshooting information for common issues with Tusk. If you open an issue for one of the following topics without troubleshooting, don't expect much of a response.

Error: InvalidKey

This error happens when your password is not accepted.

• Verify that you put in the right password (and optionally keyfile) by opening the database in KeePass or KeePassXC
• Verify that your database works on https://app.keeweb.info - we use the same crypto engine, and if it doesn't work there, it won't work in Tusk. If it won't open there, it might be a bug with keeweb/kdbxweb

No databases found in Google Drive / Dropbox / OneDrive

• Make sure the file extension is .kdbx
• Create a copy of your database and store it in the cloud provider.
• Reauthorize the provider.
  • For google drive, remove authorization at https://myaccount.google.com/permissions
  • For Dropbox, remove authorization at https://www.dropbox.com/account/connected_apps
• Re-authorize and see if it comes up.
• For dropbox, try a shared link instead.