Extend grace period for newly unsuspended users #548
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tijmenb
approved these changes
Apr 28, 2017
Before this functionality was added, the following would happen: 1. User reaches inactivity time and gets automatically suspended at 5am 2. User is unsuspended but doesn't yet log in 3. User gets re-suspended at 5am the next day This grace period was originally set at 3 days to combat this. However it causes issues where people are off a day either side of a weekend and is still generating repeat tickets. We’re going to try 7 days to see if it reduces the number of support requests we receive.
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Before this functionality was added, the following would happen:
This grace period was originally set at 3 days to combat this. However
it causes issues where people are off a day either side of a weekend
and is still generating repeat tickets. We’re going to try 7 days to
see if it reduces the number of support requests we receive.