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Troubleshooting
If you encounter some problem using TrelloExport, please follow this guide before emailing me or opening a new GitHub issue.
Please keep in mind TrelloExport is opensource software, nobody pays me for hours spent while trying to reproduce potential errors, responding to support requests or applying fixes/developing new functions.
If you feel TrelloExport is useful to you, please consider supporting it with a small donation, or by sponsoring the development of a new feature you need (contact me).
Ensure you have latest TrelloExport version: go to the Chrome Web Store and check current version.
Then go to Chrome's Extensions settings page (open the chrome://extensions/ URL) and check you have the same version. If not, press "Update" and wait for your extensions to update, then reload your Trello board (Command-R on the Mac, Ctrl-R on Windows) and try again.
TrelloExport saves some settings to LocalStorage: sometimes, most probably when adding new features to a new release, it might happen that something goes wrong when applying existing settings. Just press the "Clean LocalStorage" button at the bottom of TrelloExport dialog, and then try again to export to see if this solved the problem.
Check the Known Issues page to see if your problem has already been reported.
Check TrelloExport open issues to see whether the problem is known and its current status.
Sometimes - not often, but can happen - conflicts with other Chrome extensions might cause malfunctions: try disabling them to see if that's the case.
If you identify a conflict, please open an issue so that I can try to solve it, or at least tell other TrelloExport users to warn about it.
Adblocker has been reported to block TrelloExport - see Issue #53.
If you can't find a solution, open a new issue providing the more precise information you can:
- operating system and Chrome version
- TrelloExport version
- steps to reproduce the problem: write down what you are exporting and how, specifying all options selected in TrelloExport options dialog; if the problem only affects some board and not any, please share a test board with me so that I can investigate the problem
- provide screenshots and/or precise description of the problem
- check the browser console for errors, and report any of them.