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Improve discovery error screen #14956

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komret opened this issue Oct 18, 2024 · 4 comments
Open
4 tasks

Improve discovery error screen #14956

komret opened this issue Oct 18, 2024 · 4 comments

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@komret
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komret commented Oct 18, 2024

Discovery errors are a common issue Trezor support interacts with. Let's improve this screen so that users can help themselves.

Examples of reported cases:
https://www.reddit.com/r/TREZOR/comments/1g6yxww/account_discovery_error/
https://www.reddit.com/r/Bitcoin/s/Oe2cHVmvNJ

What we could do better:

  • Do not show 0 balance in the account bar so that users don't freak out.
  • Add a hint that the error may be caused by the user's VPN. That seems to be the most common cause.
  • If Tor is on, reconnect to Tor on clicking "Retry". It is possible that a Tor exit node is blocked by our servers. (Desktop app only)
  • If Retry does not help, add a switch to disable/enable Tor. (Desktop app only)

Current state:
Screenshot 2024-11-18 at 13 44 30

@bosomt
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bosomt commented Oct 22, 2024

  • tried to replicate discovery fails after update problem multiple times with no luck /remembered and not remembered wallet/
  • but All backends are down happens from time to time but not so often compared with old Suite version
  • some button like reset app or remove wallet /restart discovery button would be great

@tomasklim
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tomasklim commented Nov 24, 2024

Another hint:

  • user is using custom backend

On Opakovat we can try to switch between our backends (from eth1 to eth2 and vice versa)

@tomasklim
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related #12911

@sime
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sime commented Nov 28, 2024

Do not show 0 balance in the account bar so that users don't freak out.

The accounts bar has three states, the error state is not ideal

Happy

Show account balance

Loading

Account not visible

Error

Show broken/error account
Causes:

  • Unable to access blockbook
  • Custom backend not available

@komret komret changed the title Improve retry functionality when discovery fails Improve discovery error screen Nov 28, 2024
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4 participants