I can't download a model that've trained

[yAlqubati]

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• I have searched the HUB issues and found no similar bug report.

HUB Component

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Bug

I've trained a yolov5s6u on a custom dataset using ultralytics hub and colab, after the training was done I was able to see the model in the phone application, but I couldn't download it and use it for detection, nothing happens when I press the download button(it looks like the download button isn't responding), but when I try to download public models it works fine

Environment

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Minimal Reproducible Example

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Additional

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[UltralyticsAssistant]

👋 Hello @yAlqubati, thank you for raising an issue about the Ultralytics HUB 🚀!

To better assist you, please visit our HUB Docs for detailed resources that might help you troubleshoot the issue:

• Quickstart: Learn how to get started with training and deploying your YOLO models using HUB.
• Models: Training and Exporting: Understand the process of training and exporting your models, which might offer insights into the issues you're experiencing.
• Ultralytics HUB App: Refer to the app documentation, which may contain information relevant to downloading models on your phone.

If this is a 🐛 Bug Report, please share a minimum reproducible example (MRE) if you haven't done so. You can find more about MREs here to assist us in diagnosing the problem effectively.

For the issue you're encountering with the download button, additional details such as steps to reproduce the issue, environment configurations, or error messages (if any) will be valuable for further exploration.

Please note that this is an automated response 🤖, but an Ultralytics engineer will be along to assist you soon. We appreciate your patience and understanding!

[sergiuwaxmann]

@yAlqubati Hello!

Our mobile developers will investigate this issue.

Here are some things that could help us:

• iOS or Android
• Model ID (you can find the model ID in the URL)

[yAlqubati]

Android
jJ5HobCQ0F8RDvjwRvix

[pderrenger]

Hello @yAlqubati, thank you for providing the additional details!

Since you mentioned you're encountering this issue on Android and provided the model ID (jJ5HobCQ0F8RDvjwRvix), we'll investigate this further. While we examine the backend, here are a few troubleshooting steps you can try:

1. Ensure App is Updated: Verify that you are using the latest version of the Ultralytics HUB Android app. Check for updates in the Google Play Store.

2. Clear App Cache: In your device settings, go to Apps > Ultralytics HUB > Storage and clear the cache. Then, try downloading the model again.

3. Internet Connection: Ensure you have a stable internet connection, as downloads might fail with unstable connectivity.

4. Reinstall the App: If the issue persists, uninstall the app and reinstall it from the Google Play Store, then log back into your account and attempt the download again.

If the above steps don’t resolve the issue, we will continue to investigate on our end with the provided information. Please keep an eye on this thread for updates. Thank you for your patience! 😊

[john-rocky]

@yAlqubati
Currently, the app has been updated to allow you to load and use custom models in hub-app. Please check it out.
https://play.google.com/store/apps/details?id=com.ultralytics.ultralytics_app

[john-rocky]

@yAlqubati
Sorry for the inconvenience.
There were still issues downloading android models in hub-app 9.30.
We have released version 9.31 of hub-app on the play store, which fixes the issue of not being able to download custom models for Android. We apologize for the inconvenience, but please install this and try again.