AdGuard fails to export logs and settings due to statistics size

[krnchawla001]

Screenshots

App crashing and restart error has been resolved after updating to latest nightly version.
AdGuard v4.7 Nightly 16

Using adguard beta license.

AdGuard v4.7 Nightly 16 (4.7.30)

Kit v5.0.333
CoreLibs v1.16.25
DnsLibs v2.5.33

Sending bug report over email due to sensitivity of data.

Originally posted by @krnchawla001 in #5447 (comment)

UNABLE TO EXPORT APP SETTINGS/DATA

[Versty]

@krnchawla001 We have examined your logs, thank you for sending it to us. Please update to the latest nightly version (4.7 nightly 18) and let me know if the issue is resolved on your device.

[krnchawla001]

Sent basic logs

Still the same 🤷** SEEMS LIKE HAVE TO FIND ALTERNATIVE **

[ghjb004]

Same issue on Adguard v4.63

Can not export settings.
Plus app is constantly freezing, closing, and firewall is not actually working.

[krnchawla001]

Uninstalled, reinstalled, losing my settings

[Versty]

@ghjb004 Could you provide a system bug report from your device?

If so, please follow the steps below:

1. Enable debug logging:
   Settings -> General -> Advanced -> Logging level -> Debug

2. Try to export logs in AdGuard application, then remember the exact time when it happened

3. Collect a bug report in the system settings
   Device settings -> Developer options -> Bug report

(Note: it will take some time to collect the bug report, please wait until the bug report is completed.)

4. Send this file to [email protected]:
   • mention the 5458 number in the subject
   • specify the exact time when the problem occurred

[Versty]

@krnchawla001 Does the issue still persist after settings reset?

[krnchawla001]

It got solved after reinstalling it but I lost my settings aka hundreds of customizations due to delayed resolution.

Not fair but what can i do, adguard is best in market as of now

[Versty]

@krnchawla001 Unfortunately, this problem is caused by statistics size. We will do our best to fix this bug it in future versions.

[ghjb004]

I have sent three reports with logs already. My immediate concern is the firewall doesn't work and the app keeps stopping.

…

On Wed, Sep 11, 2024, 18:56 Diana ***@***.***> wrote: @ghjb004 <https://github.com/ghjb004> Could you provide a system bug report from your device? If so, please follow the steps below: 1. Enable debug logging: *Settings -> General -> Advanced -> Logging level -> Debug* 2. Try to export logs in AdGuard application, then remember the exact time when it happened 3. Collect a bug report in the system settings *Device settings -> Developer options -> Bug report* (Note: it will take some time to collect the bug report, please wait until the bug report is completed.) 4. Send this file to ***@***.***: - mention the 5458 number in the subject - specify the exact time when the problem occurred — Reply to this email directly, view it on GitHub <#5458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/APX7BRY73IPBVXSK2LCNZ7TZWAHUTAVCNFSM6AAAAABN3CHG4GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBTGE4DEOJVGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[Versty]

@ghjb004 Have you sent it to [email protected] email and mentioned 5458 number in the subject?

[ghjb004]

I sent it through the app. By the way now I am looking at the app and it is using 18.26 GB in internal storage. It is destroying my phone. Please roll back to the last version!

…

On Wed, Sep 11, 2024, 19:33 Diana ***@***.***> wrote: @ghjb004 <https://github.com/ghjb004> Have you sent it to ***@***.*** email and mentioned 5458 number in the subject? — Reply to this email directly, view it on GitHub <#5458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/APX7BR7HMKTTO63LTCWZV4TZWAL75AVCNFSM6AAAAABN3CHG4GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBTGI3DQNJQGQ> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[ghjb004]

Ok, I deleted the app data which reset all my customizations but for now my phone is working again.

…

On Wed, Sep 11, 2024, 21:44 Vince Paul ***@***.***> wrote: I sent it through the app. By the way now I am looking at the app and it is using 18.26 GB in internal storage. It is destroying my phone. Please roll back to the last version! On Wed, Sep 11, 2024, 19:33 Diana ***@***.***> wrote: > @ghjb004 <https://github.com/ghjb004> Have you sent it to ***@***.*** > email and mentioned 5458 number in the subject? > > — > Reply to this email directly, view it on GitHub > <#5458 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/APX7BR7HMKTTO63LTCWZV4TZWAL75AVCNFSM6AAAAABN3CHG4GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBTGI3DQNJQGQ> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

[Versty]

@ghjb004 Will be fixed in future application versions. Please use the Clear statistics option in the context menu on Statistics tab as temporary solution.

[Versty]

@ghjb004 @krnchawla001 Please update to the latest beta (4.6.4 beta 1), and let me know if the problem is no longer occurs on your device.

[krnchawla001]

I was on latest nightly version, forgot exact one, but had to uninstall it again, tired af, i gave up, maybe will use stable release only Regards, Karan

…

On Fri, Oct 4, 2024, 9:12 PM Diana ***@***.***> wrote: @ghjb004 <https://github.com/ghjb004> @krnchawla001 <https://github.com/krnchawla001> Please update to the latest beta (4.6.4 beta 1), and let me know if the problem is no longer occurs on your device. — Reply to this email directly, view it on GitHub <#5458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A5737GUGEGKXKTBV5MN6X73ZZ2ZQDAVCNFSM6AAAAABN3CHG4GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOJTHE4DAMRRGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[Versty]

@krnchawla001 Unfortunately, this fix is not yet available on the nightly channel, that's why we specified about the beta version.