fix(faq): Missing formal request for RAI for Waivers (#984)

* add faq section

* add space between bullet pts

react-app/src/features/faq/content/oneMACFAQContent.tsx

@@ -1377,6 +1377,44 @@ export const oneMACFAQContent: FAQContent[] = [
           </>
         ),
       },
+      {
+        anchorText: "formal-request-waiver",
+        question:
+          "How do I submit a Formal Request for Additional Information (RAI) Response for a Waiver?",
+        answerJSX: (
+          <div className="w-full space-y-3">
+            <p>When necessary, states will receive an RAI via email from CMS.</p>
+            <ul className="ml-8 list-disc space-y-2">
+              <li>The state will respond to the RAI through OneMAC.</li>
+              <li>
+                A Request for Additional Information (RAI) stops the 90-day clock, is a formal
+                request for additional information from CMS.
+              </li>
+              <li>
+                Packages pending an official RAI response from the state will have a Status of{" "}
+                <b>RAI Issued.</b>
+              </li>
+            </ul>
+            <p>
+              To respond to a Waiver RAI, select the Waiver Tab view from the Package Dashboard.
+            </p>
+            <ul className="ml-8 list-disc space-y-2">
+              <li>
+                Select the link to the Waiver ID. Packages which are in need of an RAI response from
+                the state will have a Status of <b>RAI Issued.</b>
+              </li>
+              <li>Then, under Package Actions, select the Respond to RAI link.</li>
+              <li>
+                After attaching any required files, you may include additional notes prior to
+                clicking on the submit button.
+              </li>
+              <li>
+                Check your entries, as you cannot edit the submission after you select Submit.
+              </li>
+            </ul>
+          </div>
+        ),
+      },
       {
         anchorText: "withdraw-waiver-rai-response",
         question: "How do I Withdraw a Formal RAI Response for a Medicaid Waiver?",