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docs/articles/new-expensify/expenses/Resolve-Errors-Adding-a-Bank-Account.md
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title: Resolve Errors Adding a Bank Account | ||
description: Troubleshooting issues adding a business bank account in Expensify. | ||
--- | ||
<div id="new-expensify" markdown="1"> | ||
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Expensify is required to verify the identity of the individual who is connecting a business bank account. | ||
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**If you get a generic error message while uploading your ID, please go through the following steps:** | ||
1. Ensure you are using either Safari (on iPhone) or Chrome (on Android) as your web browser. | ||
2. Check your browser's permissions to make sure that the camera and microphone settings are set to "Allow" | ||
3. Clear your web cache for Safari (on iPhone) or Chrome (on Android). | ||
4. If using a corporate Wi-Fi network, confirm that your corporate firewall isn't blocking the website. | ||
5. Make sure no other apps are overlapping your screen, such as the Facebook Messenger bubble, while recording the video. | ||
6. On iPhone, if using iOS version 15 or later, disable the Hide IP address feature in Safari. | ||
7. If possible, try these steps on another device | ||
8. If you have another phone available, try to follow these steps on that device | ||
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If the issue persists, please contact your Account Manager or Concierge for further troubleshooting assistance. | ||
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</div> |
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...ticles/new-expensify/settings/Security.md → .../settings/Encryption-and-Data-Security.md
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title: Coming Soon! | ||
description: More info coming soon! | ||
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