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## Description | ||
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[//]: # ( A plain language description of the epic. Who, what, why. ) | ||
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**Who**: | ||
**What**: | ||
**Why**: | ||
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```[tasklist] | ||
### Stories | ||
- [ ] | ||
``` |
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name: Helpdesk Issue | ||
description: Used as output from helpdesk issue triage. | ||
title: "[HD]: " | ||
labels: ["helpdesk"] | ||
assignees: | ||
- jadudm | ||
- carley-sullivan | ||
body: | ||
- type: markdown | ||
attributes: | ||
value: | | ||
**Remember to keep all PII out of tickets.** | ||
Do not use names, and do not attach files to this ticket. | ||
- type: input | ||
id: zendesk-link | ||
attributes: | ||
label: Zendesk link | ||
description: Link to the issue in Zendesk | ||
placeholder: ex. https://fac-something.zendesk.com/something/... | ||
validations: | ||
required: true | ||
- type: checkboxes | ||
id: fac-components | ||
attributes: | ||
label: FAC components involved | ||
description: Select all that apply | ||
options: | ||
- label: submission system (app.fac.gov) | ||
- label: workbooks | ||
- label: static site (fac.gov) | ||
- label: The helpdesk (zendesk) | ||
- label: API (api.fac.gov) | ||
- label: other | ||
validations: | ||
required: true | ||
- type: dropdown | ||
id: browser | ||
attributes: | ||
label: What browser did the user report as using? | ||
multiple: false | ||
options: | ||
- Firefox | ||
- Chrome | ||
- Safari | ||
- Microsoft Edge | ||
- Other (Opera, Brave, etc.) | ||
- type: markdown | ||
attributes: | ||
value: | | ||
Audits are not yet public at this point. | ||
Place all files and screenshots in the [Google Drive Helpdesk folder](https://drive.google.com/drive/folders/1jgb2YRxaFOjKS6CwZsBTqUsbzUCzktic) and link to that folder here. | ||
Delete the files from Zendesk when you are done. | ||
- type: input | ||
id: gdrive-link | ||
attributes: | ||
label: Gdrive link | ||
description: Link to supporting files in GDrive | ||
placeholder: ex. https://google.com/drive/something/... | ||
validations: | ||
required: false | ||
- type: textarea | ||
id: what-happened | ||
attributes: | ||
label: What happened? | ||
description: Summarize the issue the user is experiencing. | ||
placeholder: | ||
validations: | ||
required: true |
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# At a glance | ||
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[comment]: # "Begin with a short summary so intent can be understood at a glance." | ||
[comment]: # "In order to: some objective or value to be achieved" | ||
[comment]: # "as a: stakeholder" | ||
[comment]: # "I want: some new feature" | ||
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**In order to** | ||
**as a** | ||
**I want** | ||
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# Background | ||
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[comment]: # "Any helpful contextual notes or links to artifacts/evidence, if needed" |
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### Content signoff | ||
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[comment]: # "As each step is completed, assign the next team member to this ticket. At-mention (@-mention) them in a comment for visibility." | ||
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```[tasklist] | ||
### Signed off by... | ||
- [ ] Author | ||
- [ ] Content review | ||
- [ ] Content lead | ||
- [ ] Optional: Product | ||
``` | ||
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# Security Considerations | ||
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Required per [CM-4](https://nvd.nist.gov/800-53/Rev4/control/CM-4). | ||
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[comment]: # "Our SSP says 'The team ensures security implications are considered as part of the agile requirements refinement process by including a section in the issue template used as a basis for new work.'" | ||
[comment]: # "Please do not remove this section without care." | ||
[comment]: # "Note any security concerns that might be implicated in the change. 'None' is OK, but we must be explicit here." |
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### Shepherds | ||
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[comment]: # "@ mention shepherds as we move across the board." | ||
[comment]: # "Add/remove as needed" | ||
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* Content shepherd: | ||
* Design shepherd: | ||
* Engineering shepherd: | ||
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<h3>Process Checklist</h3> | ||
<p>How it moves across the board...</p> | ||
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<details> | ||
<summary>Process checklist</summary> | ||
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# Sketch | ||
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[comment]: # "Notes or a checklist reflecting our understanding of the selected approach" | ||
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Team members who will likely need to be involved in doing all the things: | ||
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- [ ] Content | ||
- [ ] Data | ||
- [ ] Design | ||
- [ ] Engineering | ||
- [ ] Infrastructure | ||
- [ ] Product | ||
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# Definition of Done | ||
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## Triage | ||
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### If not likely to be important in the next quarter... | ||
- [ ] Archived from the board | ||
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### Otherwise... | ||
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- [ ] Has a clear story statement | ||
- [ ] Product team moves it to the appropriate backlog | ||
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## Backlog | ||
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- [ ] Has clearly stated/testable acceptance criteria | ||
- [ ] One or more shepherds have been identified | ||
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## In Progress | ||
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- [ ] Meets the acceptance criteria | ||
- [ ] (As appropriate) Is relabeled and triaged for movement from design to engineering, etc. | ||
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## Review Needed | ||
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- [ ] Necessary outside review/sign-off was provided | ||
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## Done | ||
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- [ ] Includes screenshots or references to artifacts | ||
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### If there's UI... | ||
- [ ] Screen reader - Listen to the experience with a screen reader extension, ensure the information presented in order | ||
- [ ] Keyboard navigation - Run through acceptance criteria with keyboard tabs, ensure it works. | ||
- [ ] Text scaling - Adjust viewport to 1280 pixels wide and zoom to 200%, ensure everything renders as expected. Document 400% zoom issues with USWDS if appropriate. | ||
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</details> |
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